Very Very rude Virgin representative and terrible service

kingg

Dear all,

I have been using Virgin for the last 7 years.
I moved house from a cabled area to a non cabled area.

I contacted the moving team a couple of times ( the calls went outside the UK I suppose). I was dealt with prefessionally.
I was still not keen on paying the £89.77 activation fee.

If Sky and talk talk can do it much lower, I dont see any reason why Virgin should ask for so much.

I thought talking to someone in the UK might help, and called the "leaving" team. The lady transferred me to somebody ( within the UK), who was very very rude from the beginning.

It was as though the Mom-in-law was talking.

Her tone, right from the beginning was like " if you dont agree to what I say, you can leave".

I tried to deal very patiently and asked if other companies can do the connection at a much lower price, and considering the fact that I was with Virgin for the last 7 years, I should atleast get some relief from the exorbitant "activation" fee.

She was like an express train running past.

At some point of time, I said, I do not want to continue, and would be better if she lets me know how much I need to pay if I terminate my contract. Again a rude answer.

What a terrible service from Virgin.
So much for UK call centers.

espresso

kingg wrote: »

Dear all,

I have been using Virgin for the last 7 years.
I moved house from a cabled area to a non cabled area..................

If you moved into a non cable area, why on earth would you choose to go with Virgin National ADSL?

GooliesOfFire

espresso wrote: »

If you moved into a non cable area, why on earth would you choose to go with Virgin National ADSL?

Exactly my thoughts
Their ADSL is not going to be better than from any other provider. And their phone service is the most overpriced.

kingg

Thanks for your replies.
Its just that, I am on a 18 month contract, and have just used up 12 months of it.
Had to move before the contract has ended.
So I was thinking, if I move the contract, I will not be charged a disconnection fee.
But the lady was so rude that I ended up disconnecting, and I will have to pay some money to close the contract.

ktothema

kingg wrote: »

So much for UK call centers.

So much of the problems we see on here tend to involve a foreign call centre, in some way its nice to see the problems aren't just confined to foreign centres. Off topic I know.

This is the treatment I've generally had from ntl then virgin. One of the reasons there would have to be an absolutely massive money saving benefit in it for me to switch to them again.