compensation from my old bank?

carp1000

Hi all, i used to have a credit card with nat west and in 2005 i unfortunately found myself disabled and unable to work as my condition is progressive, anyway i rang the credit card company and explained my situation and asked if they would accept lower payments, they told me that they couldnt accept lower payments as i was up to date with the account and until i got behind and they served me with a default notice there was nothing they could do. Acouple of months later i received a default notice from them and agreed to make payments of £21 per month which both parties agreed to. I made payments towards this account for five years until 2010 when i was able to make a payment of £1550 to settle the debt (hooray). In may of this year i wrote to them after reading about people being missold ppi and a few weeks later received a refund of ppi in the amount of £1224.56, now my problem with that is that i had been paying them for five years at a reduced sum and then paid the lump to settle the debt but at no time did any member of staff tell me that i had ppi and that i could claim to have the debt paid off i only found out that there was ppi on there when i wrote to them two years after i had settled the debt. Can i claim compensation from them as i was paying the debt off using my disability living allowance and was told that legally all i needed to pay them was £1 per month but as i take my responsibilities seriously chose to pay off as much as i could afford each month even though it caused me some hardship, should i complain and ask for compensation? if so how much? thanks in advance for any advice

carp1000

Anyone?????????????

carp1000

Would i be better seeking the advice of the CAB rather than here? I just wondered if its worth following up or not? after all i am still out of pocket when i shouldnt be.

themull1

the staff didnt have to tell you that you had PPI its up to you to find out, they had already let you pay a reduced rate. i dont think that you'll get anywhere with a compensation claim as they had already told you that you could pay a pound a month and you chose to pay more.

carp1000

I did find out there was ppi on it two after years i had settled the debt, if i had known it was on there i would have used it, they didnt tell me i only had to pay a pound a month i knew that from another source but chose to pay more to settle the debt. I thought it was a case of being missold ppi and also missuse of a product that they sold me but didnt tell me?