What are the chances of this? Am so embarrassed!

becky004

Royal Mail at it's best.

I sold an item beginning of March, showed up on my records as payment sent on the 10th March. I emailed the buyer on morning of 17th March to say I hadn't received it and hadn't sent item out. That afternoon a woman who lived 2 miles away knocked my door and handed me the opened Postal Order she had received it 6 days before. So I emailed the buyer back explaining what happened and that I would post it out first thing Monday.
So I sent it first class recorded Monday (informed buyer and provided tracking number), buyer emailed yesterday still not received item. I checked online not showing as delivered.
I emailed back to say I would refund if it doesn't arrive. Checked online today it says it still hasn't arrived. Buyer emailed today to say that there is a parcel in her depot (she is unable to collect today), she is not expecting anything else so it must be mine. However they have told her there is £3.00 odd to pay on it!!!!!!!!!!!!!!!!

The item is too large to go through a post box so had to have gone through the counter, plus I have the tracking number so how can they say postage hasn't been payed?

The buyer is a pleasure to deal with, and is being very nice about it all. The fact the Postal Order went missing for a week so I was late dispatching and now this.

Am so embarrassed because it looks really far fetched but it's true. What are the chances of Royal Mail cocking up twice on the same transaction!!!!!!!!!!

apprentice_tycoon

The PO staff must have mis-priced it, it will have been less than £3, they add an amount on for admin.

Your buyer is VERY good!

pinkgem

i think the royal mail charge the extra postage plus £1 admin fee

did it cost about £3 to post in the first place? if so maybe the stamps/postage label came off in the post.

becky004

pinkgem wrote: »

i think the royal mail charge the extra postage plus £1 admin fee

did it cost about £3 to post in the first place? if so maybe the stamps/postage label came off in the post.

It cost £3.48 to post with the recorded delivery, it was a postage label so could have come off, however the tracking number can't have come off too!!

becky004

apprentice_tycoon wrote: »

The PO staff must have mis-priced it, it will have been less than £3, they add an amount on for admin.

Your buyer is VERY good!

It cost £2.70 by my scales at home and in the Post Office, plus the 68p for recorded so I don't think it's been mispriced.

And my buyer is being very good. That's why I'm so mortified, of all the people for this to happen too it happens to the person that was getting their item late anyway because Royal Mail sent their Postal Order to a house 2 miles away whose address in no way comes close to mine!

If I were the buyer I'd be thinking "that seller's trying to pull a fast one"!

pinkgem

all you can do is apologise to your buyer and thank them for being so understanding as well as refund the £3 charge they have had to pay.

i presume you have the stamped recorded delivery slip which should prove that you paid the postage

if the £3 charge is due to postage label coming off in the post then i think you need to give your post office a visit to get it back

becky004

pinkgem wrote: »

all you can do is apologise to your buyer and thank them for being so understanding as well as refund the £3 charge they have had to pay.

i presume you have the stamped recorded delivery slip which should prove that you paid the postage

if the £3 charge is due to postage label coming off in the post then i think you need to give your post office a visit to get it back

I have apologised profusely, I think I have been extremely fortunate that the buyer is so accomodating as I know many wouldn't be.
She is going to collect the parcel tomorrow, and I have suggested she take the tracking number with her, as Royal Mail may realise then it has been payed for. But I have said that if it is my parcel (which it must be), and she has to pay anything then I will refund straight away and take it up with Royal Mail after.

becky004

It gets worse!

After the missing Postal Order last week, I emailed another buyer yesterday as they sent payment on the 17th and I was worried it had gone astray like the last one. It appears that it has! They just emailed back to confirm it was sent on the 17th, I don't understand what's going on!

Have never had a problem with postal orders before now 2 missing ones since the 10th!

MrsTinks

New postie? Double check the address you have been sending to buyers if it's one that is autosaved on Ebay?

becky004

tine wrote: »

New postie? Double check the address you have been sending to buyers if it's one that is autosaved on Ebay?

No same postman, have checked my address online with ebay it is the right one,hasn't been tampered with, and have never had a problem before. It's worrying me as I also have another 3 item's I'm waiting payment on from auctions that ended last Sunday, am too afraid too mail them!