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Faulty ring?
BeckyC2be
Posts: 175 Forumite
Hi all, am wondering if anyone can give me some advice.
My engagement ring was bought from H. Samuels in august 2010, it has 3 small diamonds and several tiny diamonds, about 2 weeks after it was bought one of the tiny diamonds fell out, I took it back and they apologised and sent the ring off and had it fixed.
The same thing happened again a couple of weeks ago - this time they sent it off for an estimate and have quoted me over £150 :eek:
Now I don't think I should have to pay this - as obviously it isn't well made, and I was just wondering where I stand with this?
I don't know if it makes any difference but it was a £600 ring. I didn't get insurance.
Thank you in advance
My engagement ring was bought from H. Samuels in august 2010, it has 3 small diamonds and several tiny diamonds, about 2 weeks after it was bought one of the tiny diamonds fell out, I took it back and they apologised and sent the ring off and had it fixed.
The same thing happened again a couple of weeks ago - this time they sent it off for an estimate and have quoted me over £150 :eek:
Now I don't think I should have to pay this - as obviously it isn't well made, and I was just wondering where I stand with this?
I don't know if it makes any difference but it was a £600 ring. I didn't get insurance.
Thank you in advance
Rubbish at the grocery challenge!
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Comments
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Rings and diamonds falling out come up fairly often on MSE. Have you tried searching for others experiences?0
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take it to an independant jewellers for advice. I am sure they will be much cheaper than H samuels.0
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Hi, I'm a Board Guide on the Old Style and the Consumer Rights boards which means I'm a volunteer to help the boards run smoothly and can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of MoneySavingExpert.Never ascribe to malice that which is adequately explained by incompetence.DTFAC: Y.T.D = £5.20 Apr £0.50
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