Unhappy with Samsung

maldonfairy

I purchased a Samsung Freesat Plus box from Dixons (online) in February of this year, after 4months the box decided it didn't want to work anymore so contacted Dixons who then forwarded me to Samsung who in turn forwarded me onto a company that performed repairs on there behalf.
My box came back repaired however a month later is starting to show signs of going wrong again.
Basically I would just like to know if anyone knows what my rights are with this product as it is quite clearly unsatisfactory, I would love a full refund so that I can purchase another make of Freesat Box however I know I am out of my 28day return time. Any help would be much appreciated, thanx

SuperHan

It's likely that Dixons will repair again at least twice before offering to replace. And they are well within their rights to do so, provided they do not cause significant inconvenience. However, going without a freesat box is unlikely to be classed as a significant inconvenience for the standard Joe Public.

Forwandert

When they do get to the point of replacing they can also replace with the same model.

CurrysPCWorld_company_representative

Hi Maldonfairy,

Thanks for getting in contact with us.

I am sorry to learn that you have had an issue with your Samsung Freesat Plus Box.

If you would like to email me at [EMAIL="letusknow@knowhow.com"]letusknow@knowhow.com[/EMAIL] and include your order number and full address inc. postcode I will look into this to see if we can resolve this for you.

All the best,

Paul
The KNOWHOW Team.