Thomson at fault Accident

mishrigg

Hi, I am fairly new to this so forgive me if I make mistakes but I am in the process of starting a claim against Thomson Holidays for an accident that happened last November in Thailand. While on an excursion, which we booked through Thomson but was provided by another company (Tourismo Asia), my husband had a serious fall from a coach and to cut a long story short spent the rest of our holiday on crutches, confined to our hotel. The accident was caused by the wet towels the coach driver had placed on the steps of the coach in order that peoples shoes did not make it dusty. We have legal cover through my husbands union but they seem very slow and have done nothing apart from ask us for information at this stage. I also sent Thomson a letter (in Dec) outlining our claim which they have passed on to their legal people but still not replied to.

Has anyone had any experience with Thomson or got any advice to offer?

Mark7799

First point is to decide what you are actually claiming for?

Medical expenses?
Loss of holiday?
Loss of earnings (was he straight back into work when you came home)

dmg24

Did you have travel insurance?

LittleJo

Hi,
There is no rush, your legal people have advised a claim is being made and things will just grind along.
Nobody will be prepared to settle until the full extent of injuries and the recovery and long term effects are known.
Been there, got the tee shirt.
Jo

mishrigg

Yes, we had holiday insurance but the excursion company paid the medical bill on the spot anyway. Husband off work for six weeks, so that, the lost holiday and extra costs involved in having to eat/drink in a four star hotel for two weeks instead of being able to go local.

I appreciate what you say about time but I am just feeling a bit frustrated. Thomson are quick to take your money but havn't got the decency to reply, other than to say they have passed it on and the solicitor, you would think they were doing us a favour. When did it become acceptable for service to be so bad ?

m.smith14

mishrigg wrote: »

When did it become acceptable for service to be so bad ?

...When you went with Thomson. We went with them last year, never again. Service non-existent, they were merely sales people. I'm not saying another travel agent would be any better though. Best to book it yourself in future and save a few £££s.

Voyager2002

mishrigg wrote: »

Thomson are quick to take your money but havn't got the decency to reply, other than to say they have passed it on and the solicitor, you would think they were doing us a favour. When did it become acceptable for service to be so bad ?

I understand your frustration, but once lawyers are involved they cannot say or do anything without risking prejudice to the legal proceedings. Equally, anything you say or write to them could be twisted by a clever lawyer to mean something different (and perhaps alter the settlement) so you should not be trying to communicate with them either. I am afraid that legal proceedings do take time, and make it impossible for non-lawyers to discuss the situation. That is not poor service or bad manners, it is just the way things are.

ianfao

IMHO if the excursion agency paid for the medical bill then they are admitting they were at fault. As the excursion was booked through Thomson then they are liable under the EU directive.

Good luck.