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PLEASE READ BEFORE POSTING: Money Saving Expert / CAB pilot service

edited 28 November 2012 at 5:37PM in Dealing with debts & debt disputes
92 replies 97.7K views
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  • CHARLIECHARLIE Forumite
    115 posts
    great idea :beer:
    If you go to the local CAB you often wait hours before being seen and you also have to find time to visit the local office.
    So I will vote for this thread. :T
  • DreamnineDreamnine Forumite
    8.4K posts
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    Something new and helpful from MSE...and I like the colour scheme :)
    I shot a vein in my neck and coughed up a Quaalude.
    Lou Reed The Last Shot
  • agrinnallagrinnall
    23.3K posts
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    Well so far every answer given has been from a normal forum member, so are we to take it that the official CAB resposes are only made during working hours? Not great if you have an urgent question, and if a change is made to limit responses to just the reps (which might well be a good idea) then some posters might be better off starting their thread on the relevant subject board.

    There may also be a need to move some threads away from this board as they are not on one of the 4 topics described in the OP.
  • agrinnall wrote: »
    Well so far every answer given has been from a normal forum member, so are we to take it that the official CAB resposes are only made during working hours? Not great if you have an urgent question, and if a change is made to limit responses to just the reps (which might well be a good idea) then some posters might be better off starting their thread on the relevant subject board.

    There may also be a need to move some threads away from this board as they are not on one of the 4 topics described in the OP.

    Might be worth having some sort of "Out of Hours" message - so people know they may have a wait?
  • Edinburghlass_2Edinburghlass_2 Forumite
    32.7K posts
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    Post your queries in the threads below and a Citizens Advice representative will aim to answer your question within 48 working hours.
  • allen35allen35 Forumite
    1.5K posts
    I apologise for replying to threads, didn't realise it was meant to be a Q&A session by CAB specialists, therefore, why, if it's advice, is it left open to other members to reply and discuss enquiries.

    With forum based advice you will always get peoples judgements within the advice given, it is a good idea that non-judgemental advice will be given to enquiries but surely once posted others shouldn't be allowed to answer.


    Most especially, newbies posting will get an answer to the query from other members and could use the advice further as given by the CAB when it may be wrong/judgemental.


    Just a thought:
    Wouldn't it be better with a message based enquiry and then the specialists can put it up on the wall when answered, then, other users will use it for their own benefit similar to a FAQ wall.
    Forums can be/are a good guide to entitlement and it is good practice to back it up with clarification from the relevant department/specialist with written confirmation to safeguard yourself.
  • Good luck and very best wishes. Maybe this is what MSE has been wanting/needing all these Years.
    *Puts my Amateur Welfare Rights Advisors Hats on*
    #TY[/B] Would be Qaulity MSE Challenge Queen.
    Reading whatever books I want to the rescue!:money::beer[/B
    WannabeBarrister, WannabeWife, Wannabe Campaign Girl Wannabe MSE Girl #wannnabeALLmyFamilygirl
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  • Hi all

    Really great to see an official Citizens Advice section on here.

    Although NEDCAB are not currently one of the pilot bureaux giving advice on here we wish our colleagues & all others involved the best in making this a real success story.

    NED-CAB
  • *Stands by her MSE should have Official Welfare Rights Advocacy on these Boards* position....
    #TY[/B] Would be Qaulity MSE Challenge Queen.
    Reading whatever books I want to the rescue!:money::beer[/B
    WannabeBarrister, WannabeWife, Wannabe Campaign Girl Wannabe MSE Girl #wannnabeALLmyFamilygirl
    #notbackyetIamfightingfortherighttobeMSEandFREE
  • edited 11 June 2012 at 5:42PM
    ani_26ani_26 Forumite
    3.7K posts
    edited 11 June 2012 at 5:42PM
    There are too many random threads on here, where queries are not replied to by the cab advisors. Surely this defeats the object?


    Maybe it needs to be minimized somehow, rather like the " ask the cccs counsellor a question " section?


    Just looking at it again, maybe a more extensive range of topics covered / listed by the cab advisors, and non of these random question threads?


    Take the PC World and Blackberry thread for instance, ( selected at random.)


    There is already a section on the main board? and who knows the definitive answer to this question? It's not working.


    Consumer query type thread specifically for cab advisor to answer, in this instance?


    How much do you pay for services rendered? :rotfl:
    Debt free - Is it a state of mind? a state of the Universe? or a state of the bank account?
    free from life wannabe


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