Cash Converters refuse winning online bid

Joe_Totale_2

Cash Converters listed a guitar amplifier for sale on the Cash Converters Website, in an auction ending at 11.28.30. The description stated

*REDUCED PRICE* Line 6 Spider 2 amplifier in EXCELLENT condition.

There had been several bids going upto £60, I put in a max bid of £93 It stated that Reserve was met, the auction finished and I was notified on screen and by email that I had won. The item was automatically added to the basket and I was asked to pay. I did by MasterCard.

This dinnertime Cash converters have phoned me asking for an extra £140 or they wont sell it to me as the reserve they put in was too low.

Surely a contract was formed at the final auction price.

They say they've been in touch with Head Office and I cant force them to sell at the winning price.

nomoneytoday

You can raise a strike against them for non-performing, but it's unlikely that you can force the sale

wealdroam

nomoneytoday wrote: »

You can raise a strike against them for non-performing...

Even for an auction on the Cash Converters website?

custardy

Joe_Totale wrote: »

Cash Converters listed a guitar amplifier for sale on the Cash Converters Website, in an auction ending at 11.28.30. The description stated

*REDUCED PRICE* Line 6 Spider 2 amplifier in EXCELLENT condition.

There had been several bids going upto £60, I put in a max bid of £93 It stated that Reserve was met, the auction finished and I was notified on screen and by email that I had won. The item was automatically added to the basket and I was asked to pay. I did by MasterCard.

This dinnertime Cash converters have phoned me asking for an extra £140 or they wont sell it to me as the reserve they put in was too low.

Surely a contract was formed at the final auction price.

They say they've been in touch with Head Office and I cant force them to sell at the winning price.

what do thei T&Cs state? on winning,payment or despatch?

Joe_Totale_2

custardy wrote: »

what do thei T&Cs state? on winning,payment or despatch?

There's this:
Bidding and Buying.

As a buyer, you have a legal obligation to complete a transaction with Cash Converters:
a. if you purchase an item through one of our fixed price formats; or
b. if you are the highest bidder at the end of an auction-style listing (meeting the applicable minimum bid or reserve requirements and including any bid that becomes the highest after a valid bid retraction) and your bid is accepted by the seller, unless the transaction is prohibited by law or by this User Agreement.
By bidding on an item you agree to be bound by the conditions of sale included in the item's description provided that those conditions of sale are not in breach of this User Agreement or otherwise unlawful. Bids are only retractable in exceptional circumstances, such as when the seller materially changes the item's description after a bid is placed, a clear typographical error is made. As buyer, you must ensure that you are legally able to bid for and buy any item that you bid for.


The rest of their T&Cs:
http://www.cashconverters.co.uk/terms

dt3887

Joe_Totale wrote: »

There's this:
and your bid is accepted by the seller,

there is their get out.... id go all out with head office tho

Joe_Totale_2

dt3887 wrote: »

and your bid is accepted by the seller,

there is their get out.... id go all out with head office tho

But wasn't the congratulations you've won email they sent me an acceptance and confirmation of their acceptance???

molerat

Probably not a lot you can do short of court action. I would contact Consumer Direct / Trading Standards as if there have been a few complaints they may have a word in their ear.

vax2002

Trading standards, they have taken payment then demanded more before sending the goods.
They will most likely be prosecuted.

bris

This kind of auction is legally binding. You would need to take them to court to honour the sale though, but you would win.

StuieUK34

nomoneytoday wrote: »

You can raise a strike against them for non-performing, but it's unlikely that you can force the sale

This!

(Thats all that will happen, as business bends the rule, always the consumer that loses out)