Faulty dishwasher - retailer gone bust

AnnieeH

Hello

Just under a year ago we bought a dishwasher which went wrong on 6th May this year. The retailer has gone out of business so we have been dealing directly with the manufacturer to get it repaired under warranty. We used a credit card to purchase it.

First visit (14th May), the engineer changed a part, ran a quick test and left. but the machine went wrong again during the first cycle we ran it. Second visit (21st May), the engineer did not even have to look at the machine to know that the motherboard needed replacing. So he ordered it to be delivered direct to us with us having to book a further call to have it fixed. We still had not received the part today (28th May) so I rang to chase to be told it was out of stock with no ETA.

So we are looking at probably over a month to get this machine fixed. Leaving aside the poor service I feel we are getting, I don't really consider this to be reasonable but the problem we have is that as the retailer has gone out of business, I don't know who I take it up with. Is the manufacturer obliged to remedy the situation or should I just go ahead and take it up with our credit card company under section 75? I am writing to the MD of the company today to outline my issues about how the call has been dealt with but I would like to know what I can do next from a legal standpoint if I do not get anywhere with him.

And just to give a little background we are family of 6 with one-year old twins so I consider a dishwasher to be pretty much essential and it is causing us a huge amount of inconvenience to not have a working machine. I have not told the manufacturer this as I don't believe it is relevant to them but I do appreciate that many people would usually consider a dishwasher to be a luxury item

Thanks in advance for any help.

Anne

vuvuzela

AnnieeH wrote: »

Hello

Just under a year ago we bought a dishwasher which went wrong on 6th May this year. The retailer has gone out of business so we have been dealing directly with the manufacturer to get it repaired under warranty. We used a credit card to purchase it.

First visit (14th May), the engineer changed a part, ran a quick test and left. but the machine went wrong again during the first cycle we ran it. Second visit (21st May), the engineer did not even have to look at the machine to know that the motherboard needed replacing. So he ordered it to be delivered direct to us with us having to book a further call to have it fixed. We still had not received the part today (28th May) so I rang to chase to be told it was out of stock with no ETA.

So we are looking at probably over a month to get this machine fixed. Leaving aside the poor service I feel we are getting, I don't really consider this to be reasonable but the problem we have is that as the retailer has gone out of business, I don't know who I take it up with. Is the manufacturer obliged to remedy the situation or should I just go ahead and take it up with our credit card company under section 75? I am writing to the MD of the company today to outline my issues about how the call has been dealt with but I would like to know what I can do next from a legal standpoint if I do not get anywhere with him.

And just to give a little background we are family of 6 with one-year old twins so I consider a dishwasher to be pretty much essential and it is causing us a huge amount of inconvenience to not have a working machine. I have not told the manufacturer this as I don't believe it is relevant to them but I do appreciate that many people would usually consider a dishwasher to be a luxury item

Thanks in advance for any help.

Anne

The contract is with the retailer (as per http://www.which.co.uk/consumer-rights/sale-of-goods/understanding-the-sale-of-goods-act/your-rights/), the manufacturer are going above and beyond in their attempts to help you and I think that legally threatening them whan they are clearly trying to help is more than a little off.
If you bought it on a CC then they are the right people to contact, but as the manufacturer is clearly helping you (even though it is taking a while) they might not be able to assist.
But to say that a dishwasher is 'essential' is to me just incorrect. Yes it can take a little while to wash dishes, but if you have a sink and a bottle of washing up liquid, then the dishwasher is clearly not 'essential', it is merely a labour-saving device.

George_Michael

vuvuzela wrote: »

the manufacturer are going above and beyond in their attempts to help you and I think that legally threatening them whan they are clearly trying to help is more than a little off.

But if the dishwasher was supplied with a warranty that was still valid when the problem first occurred, then the manufacturer has a legal obligation to honour that warranty.

,

AnnieeH

vuvuzela wrote: »

The contract is with the retailer the manufacturer are going above and beyond in their attempts to help you and I think that legally threatening them whan they are clearly trying to help is more than a little off.
If you bought it on a CC then they are the right people to contact, but as the manufacturer is clearly helping you (even though it is taking a while) they might not be able to assist.
But to say that a dishwasher is 'essential' is to me just incorrect. Yes it can take a little while to wash dishes, but if you have a sink and a bottle of washing up liquid, then the dishwasher is clearly not 'essential', it is merely a labour-saving device.

Errrr, I did not say anywhere I was 'legally threatening them'. At this stage I merely want to know what my legal rights are in the case of the retailer going bust.

And I'm afraid I find your tone a little offensive in the last paragraph. It's a matter of opinion not a statement of fact.

Anne

vuvuzela

AnnieeH wrote: »

And I'm afraid I find your tone a little offensive in the last paragraph. It's a matter of opinion not a statement of fact.

Anne

That's why I gave my opinion, not a statement of fact "But to say that a dishwasher is 'essential' is to me just incorrect".