BT misselling (?) savings, advice needed please

edited 28 May 2012 at 11:51AM in Phones & TV
1 reply 793 views
al_banksal_banks Forumite
4 Posts
edited 28 May 2012 at 11:51AM in Phones & TV
Hello, I was hoping someone here may be able to give me some advice.
Around 3 weeks ago a nice lady from BT called me up and told me that because I had my telephone line, broadband and tv package with Sky she could save me money every month by switching my call plan to BT.
She went through everything on the phone (including me telling her exactly what I had with Sky) and advised me that it was an 18 month contract with a saving of £3.50 a month, not a vast amount but I had just lost my job and every penny counts.
4 days ago I received a letter from Sky saying that they were sorry we were moving our phone package and (because of that) we now needed to pay an extra £16pcm as our other services had originally been discounted (because we had our phone package with them). I was not aware of these discounted rates as the Sky account was a 'package'deal, not itemised.
From my point of view this looks like blatant mis-selling by BT, telling me that I will be saving money when I am not, they should not be phoning customers up telling them they will be saving money (and selling services based on this) if they are not 100% sure that it is correct, regardless of what they do or do not know about Sky packages.

Today I phoned BT with this case (I spoke to a supervisor called Kevin and I was very clear about the above). They say that as long as their agent told me a)their own price and b) the contract terms then they don't need to do anything else and if I wish to cancel I've got to pay a £45 cancellation charge :mad:.

All I want is to move back to Sky and avoid a cancellation charge, any advice on my next step or am I screwed? Any advice would be greatly appreciated. Thanks.



  • HeinzHeinz Forumite
    11.2K Posts
    Part of the Furniture Combo Breaker Car Insurance Carver!
    I'd say you're screwed. You agreed to the change to a BT calls plan when you should have been aware of your exisiting contractual responsibilities (with Sky).
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
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