Marbles CC ppi claim

karris43

Hi
I sent a request fro terms and conditions to the address on the Marbles website, and they sent it back saying that the card is administrated by HSBC.

I have since found the account number and some marbles statement, as well as some Beneficial statements. They have the same account number, so I assume my marbles card morphed into beneficial, then the beneficial card was withdrawn.

Who do I send my ppi claim questionnaire to, the marbles ppi claims address, beneficial, HSBC or HFC?

Sorry to be so thick, but it seems complicated.

Thank you in advance for any advice.

amersall

It is HFC, they do not have an address to send claim to there is just a phone number.Phoning will be better, have your reasons for mis sell ready.

We are aware that on rare occasions things can go wrong and when this is the case we want to resolve the problem for you as quickly as possible. If you have a problem with your account, please contact us on 0870 010 0453 where we will help to resolve the situation to your satisfaction.

If you feel that you have a complaint that has not been resolved to your satisfaction, please let us know. Within 5 working days of our receiving details of your complaint, we will

write to you to acknowledge our receipt of your complaint
tell you the name and job title of the person handling the complaint and
give you details of our internal complaint handling procedures.
The only time we will not do this is where your complaint to us is resolved by the close of business on the next working day following our receipt of your complaint.Within 4 weeks of our receipt of your complaint, if it is not resolved, we will either send you a response explaining why we have not yet been able to resolve the complaint and when we expect to be able to do so or give you our final response to your complaint.
In all cases we will, within 8 weeks of receiving your complaint:
send you our final response to the complaint, which will include an explanation of your right to refer the matter to the Financial Ombudsman Service (FOS) if you are dissatisfied with our response. We will include a copy of the Ombudsman's explanatory leaflet telling you how to complain to him