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Battery broke my computer

Can anyone advise me please. I bought a generic battery for my laptop. When I inserted it, it damaged the cables on my trackpad, which means that if I touch it the computer acts as if the button is permanently pressed, and I have to shut it down. It has been confirmed by a technician that they battery caused the damage, because it was actually too big.
I am a writer and this has caused huge problems for me. Not only do I have to type with out touching the trackpad which is both awkward and sometimes gets painful, I have also lost pieces of work when for some reason, generally the other windows that are open, I have not been able to save before shutting down.
The company has sent me a new battery. But I am pressing them for compensation. I need a new trackpad, and it fitted. I have spent many hours trying to resolve the problem, in terms of taking it to the repairer, and writing countless e-mails. My work has been affected to a great extent. This has been going on for almost 3 months without resolution. I sent an e-mail last week to which I have had no reply. I have been very patient. I have not lost my temper in any way, but I am now very frustrated and my patience is at an end. Can anyone advise me on a way to proceed. Thank you.
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