Barclaycard - PINsentry?

j0nathon2

Today I have received a PINsentry PIN.

The letter is headed "Barclays" and contains no reference to Barclaycard. I don't bank with Barclays*.

I do have a Barclaycard and the four digits of the card in the letter are my Barclaycard number. However, I can find no reference on Barclaycard's website to them using PINsentry.

Anybody else get one of these? This is the first I have ever heard of PINsentry.

I am sick of Barclays/Barclaycard incompetence. I have tried twice to ask them myself this via email today, and both times the contact form has either errored or wanted me to login.

* (not since they withdrew £3000 from my account claiming it was paid in accidently and refused to restore it without me paying for proof I paid it in - a copy of the cheque, which of course I did - I didn't even get an apology and they didn't pay interest while the £3000 was in limbo).

jd87

Hate to break it to you but if you have a Barclaycard then you are indeed dealing with Barclays Bank.

Miss_Spendalot_2

I do have a Barclays account and a Barclaycard but I have never used my PINsentry to log into Barclaycard, In fact even when I use it to log into my Barclays Current account there is no access to Barclaycard anyway :-(


So not sure why they have sent you that.....

FlacosFloozie

I don't have PInsentry yet but when I looged in to my Barclaycard and went to update the phone no it said I would need it. Maybe they're starting to roll it out?

j0nathon2

jd87 wrote: »

Hate to break it to you but if you have a Barclaycard then you are indeed dealing with Barclays Bank.

I realise that. It wasn't by choice, it was a Morgan Stanley card that eventually ended up with Barclaycard - since then I only have it for those places that don't take my Amex. The point was I see the Bank / Credit Card currently existing as two entities and I have never had a letter relating to Barclaycard with no mention to Barclaycard on the letter.

j0nathon2

FlacosFloozie wrote: »

I don't have PInsentry yet but when I looged in to my Barclaycard and went to update the phone no it said I would need it. Maybe they're starting to roll it out?

Thanks. It's the kind of thing you just expect a letter about first though in my opinion. Rather than, here is your PIN.

Miss_Spendalot_2

FlacosFloozie wrote: »

I don't have PInsentry yet but when I looged in to my Barclaycard and went to update the phone no it said I would need it. Maybe they're starting to roll it out?

Ahh didn't realise that.. Thanks

GoPD

j0nathon2 wrote: »

I am sick of Barclays/Barclaycard incompetence. I have tried twice to ask them myself this via email today, and both times the contact form has either errored or wanted me to login.

Yes both the contact forms and the complaint forms have been not working on the Barclays website for a couple of weeks now. They are 'aware' of this apparently. Frustrating when you've written everything out and the website just looses it - you would think they would at least put a notice up even if they can't fix the problem.

Eventually I managed to contact them via the email address given out on their twitter customer services account twitter.com/BarclaysOnline

That said other than an automated reply I've still not had a reply from them and this was the beginning of last week.

Certainly best to double check with them(If you can) I'd say.