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118 golf online store ripping me off ? help ?
basic
Posts: 2 Newbie
Hello i am new, i need advice about a small online shopping problem. i ordered some golf balls (£48 order) from a shop called "118 golf" online, and i never received them, after a couple of weeks i emailed them to ask what happened, got no reply, emailed a few more times, still no reply, (managed to find a phone number, not on their website) and spoke to a man who told me they had been sent. While he was not friendly or helpful, in the end he said he would issue a refund, but i waited and i was not refunded. I paid through paypal, and by the time i realised i was not going to get my order or the refund, it was over a 45 day limit by paypal, so they would not process my request for help with refund.
I send 1 email a week now, (order was placed/money was taken last october) and never receive a response , except 1 time, in january where i was told that i had been refunded, but on paypal there is no record of payment to my account, or refund.
While searching for their contact information i have come across some very similar stories to my own, and poor reviews of 118 golf.
is there anywhere i can report them, or anything i can do to get my money back? I imagine that they are ripping a lot of people off the way they have me, they ignore all emails, while saying on their website "contact email address for 24 hour response" , when calling them, the message is also to email them for 24 hour response.
Any advice appreciated thanks.
I send 1 email a week now, (order was placed/money was taken last october) and never receive a response , except 1 time, in january where i was told that i had been refunded, but on paypal there is no record of payment to my account, or refund.
While searching for their contact information i have come across some very similar stories to my own, and poor reviews of 118 golf.
is there anywhere i can report them, or anything i can do to get my money back? I imagine that they are ripping a lot of people off the way they have me, they ignore all emails, while saying on their website "contact email address for 24 hour response" , when calling them, the message is also to email them for 24 hour response.
Any advice appreciated thanks.
0
Comments
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Having passed the 45 day time limit PayPal have in place, your options are very limited. You can contact your card issuer to see if they can initiate a chargeback, however as PayPal was used as middle men they may not be able to do this. Failing that, you can look in to going to small claims court (moneyclaim.gov) - but it may not be worth it for such a small amount. Before doing so, make sure you research the company to determine if it has any assets and see if you have a real physical address and not a forwarding address, otherwise any claim is pretty much useless.
You can report them to trading standards.0 -
ok thanks for your helpful and quick replies0
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