When is the sales contract complete?

bovrilhouse

Need some advice please, would be very grateful for your thoughts.

I ordered an item online for collection in store. I went to the store where I then paid for my item and waited for them to bring it out to me.

After a delay a member of staff then told me that i could not have the item as they had priced it wrong so refused to give it to me

However as I had already paid for it can they do this? Was not the contract already complete?

Do I have any rights here?

mo786uk

It depends.

What do their terms say?

If you had paid for it then I woudl say the contract is complete unless their terms say its complete of delivery of goods.

Of course they have breached contract (if there was a contract) but pursuing it further could be pointless.

bovrilhouse

mo786uk wrote: »

It depends.

What do their terms say?

If you had paid for it then I woudl say the contract is complete unless their terms say its complete of delivery of goods.

Of course they have breached contract (if there was a contract) but pursuing it further could be pointless.

I've checked their terms and conditions and they read as follows

The contract will be deemed as active once payment has been received by the company

What I am up against now though is the BIG company telling me accept their small goodwill payment and go away, or don't accept and get nothing at all

wealdroam

Who is the vendor?

mo786uk

Based on what you have said I would PROBABLY just take the goodwill payment unless something exceptional has happened in the way it was advertised or its a product you desperatley need for some reason.

unholyangel

Also, was it an obvious pricing error or did it seem to be a genuine deal?

Something which should be £1000 being priced at £100-200 points isn't really that believable. Something worth £300 being sold for £250 is close enough to the original price most people would believe the offer is genuine.