Cash withdrawal from my local branch. But I was in Thailand!

Morgage_Confused

How is it possible for a cash withdrawal, from a local branch, on my business account, whilst I was out of the county?

Oh and I got charged for the withdrawal also.

Premier_2

Morgage_Confused wrote: »

How is it possible for a cash withdrawal, from a local branch, on my business account, whilst I was out of the county?

Oh and I got charged for the withdrawal also.

Just some possible causes...

1. Another authorised user withdrew the cash
2. A transaction error has occurred
3. You have been the subject of possible fraud

Probably lots more possibilities.

However, why not contact the bank to dispute the transaction? I'm sure they will investigate for you

Morgage_Confused

Yeah I originally contacted the bank to disput the charges for the month. Its only then I realised what the charges were for that it dawned on me that I wasnt even in the country for one of the transactions being charged for.

There was nobody else authorised to access the account and nobody knows my pin.

Barclays are now looking into it. Strange its my local branch and a cash transaction over the counter.

roger196

Ask your bank for the time of the transaction, which teller and and ask to see the CCTV covering that time. Ask for the cctv to be preserved or for you to be provided with a copy.
Ask the bank for details of similar unauthorised withdrawals from other peoples accounts at this branch four weeks either side of your transaction. This will indicate whether there is a continuing problem at this branch or a one-off.

meer53

If it was over the counter it's possible that the transaction was made some time before it actually debited. Have you ever withdrawn cash from that branch over the counter ? When did you go to Thailand and when did the amount debit ?