£60 shoes from Burton fell apart after a month, got them repaired, refund?

s_b

angelil wrote

I once asked my housemate (who was studying engineering) to try to repair my hairdryer

is this a wind up?
of course it is
i once asked a practising nurse to give me a brain transplant
the nhs refused to touch me after that
i have to go private now and its soooooooooo expensive

wealdroam

Valli wrote: »

angelil wrote: »

Usually in sale time they will tell you at the till, or it will be written on the receipt, that there are no refunds on sale products. I had the impression this was standard procedure.

This is NOT true IF the goods sold were faulty or not fit for purpose. Retailers cannot impose T&Cs on sale goods which 'cancel out' a purchaser's right to a remedy under SoGA

Yes, pretty much what I said in post #6... but its good to have confirmation though.

Valli

wealdroam wrote: »

Yes, pretty much what I said in post #6... but its good to have confirmation though.

:T
At the time I posted I hadn't got as far as you! Realised (later) that I had, in effect, repeated what you had said but thought that it might be sensible to reinforce that stores cannot impose their own T&Cs which override SoGA.

As you and I both know many stores offer ADDITIONAL rights - ie change of mind - but then rescind this at sale time. And confuse customers.

Forwandert

How did you manage to lose a 1 inch thick sole and not notice at the time that it had happened, what sort of state were you in at the time and what where you doing? There's no way you wouldn't notice the change in the boots if wearing them at the time.

londonTiger

s_b wrote: »

angelil wrote




is this a wind up?
of course it is
i once asked a practising nurse to give me a brain transplant
the nhs refused to touch me after that
i have to go private now and its soooooooooo expensive

i hope you dont value your brain and a hairdryer the same.

an engineering student or an electrician is well capable of remydying small faults. or in face anyone good with diy

sometimes fixing them can be easier than marching back to the store

unholyangel

angelil wrote: »

Usually in sale time they will tell you at the till, or it will be written on the receipt, that there are no refunds on sale products. I had the impression this was standard procedure. Even if they are 'worth' £60, regardless of what you paid for them, you will not get a refund firstly because you bought them in sale time. Secondly, you tinkered with them before giving the manufacturer a chance to remedy the problem, so you will also not be getting a refund because of that. I once asked my housemate (who was studying engineering) to try to repair my hairdryer. Even if he had succeeded (!) do you think the manufacturer of the hairdryer would have forked out for a refund on the price of the hairdryer? Heck no. You invalidate warranties by doing such things even if they are carried out by professionals (which in my case it wasn't!).

Well you see, unless you bought it from the manufacturer, then they are not who you are in contract with. You have a contract with the retailer.

Even if you did not get your flatmate to tinker with it, the chances of the manufacturer giving you a refund is near the "hell frozen over" category. Especially since what they will have been paid from the retailer will have been less than you paid the retailer.

londonTiger

unholyangel wrote: »

Well you see, unless you bought it from the manufacturer, then they are not who you are in contract with. You have a contract with the retailer.

Even if you did not get your flatmate to tinker with it, the chances of the manufacturer giving you a refund is near the "hell frozen over" category. Especially since what they will have been paid from the retailer will have been less than you paid the retailer.

exactly, i bought stuff from argos that were defective, took them back and just explained the fault and they dident even examine it. they just offered me an exchange or refund.

i doubt the manufacturer checks when argos sends the stuff back either.

these warranty voids matter when youre looking at computers, games consoles, tvs etc where the repair work will be carried out by the vendor.

im ussuming this hairdryer is worth less than £40 or something, not worth them to get all finicity about