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Airmiles/Avios Volcano cancellation refund!
dtm953
Posts: 28 Forumite
A bit of a bizarre title but hoping someone here can help...
Back in April 2010 I booked a flight via airmiles to Norway which a few days later was cancelled because of the Icelandic volcano saga, I'm sure you all remember it well.
When the flight was cancelled I received lots of emails from British Airways telling me how to rebook or cancel but when I tried to do so over website/phone and even in person at Heathrow (I was there anyway!) I was told I couldn't do it through them I'd have to contact airmiles to sort out the problem...
So I tried a couple of times to contact airmiles but both times I called lines were so busy with people rebooking with messages saying try another time if it's not urgent. It wasn't urgent as my holiday had already been missed. Of course the website wouldn't help me either.
Fast forward the clock a bit and with life, moving house etc contacting airmiles was something that fell by the wayside. Also I had this assumption that maybe when something is cancelled you get a refund...
So life calmed down and I finally got round to contacting airmiles, now avios and was told I couldn't get a refund because a year had passed and British Airways only kept details on record for a year.
Of course while I'm stupid for leaving it so long I'm pretty angry that...
a. I paid for something and got nothing (and of course missed out on my mini break)
b. I made an effort to get a refund despite misleading instructions
c. Avios/Airmiles pass the blame to British Airways (who I wasn't able to get to help me as I had to deal with airmiles)
d. The customer service people have only argued back (I've always been polite) and not made any effort to keep me happy, not even the slightest sign of a goodwill gesture.
e. The airmiles terms and conditions which are at http://www.avios.com/about-us/airmiles-terms-and-conditions make no mention of a time limit for a refund
I'm not sure if anyone has any suggestions on what I can do next, how I may be able to get some satisfaction or if there is a way of escalating this further but right now I feel that "Michelle Oldfield
Customer Relations" who is the person currently writing to me is a stone wall that will not break down!
Any tips greatly appreciated...
Back in April 2010 I booked a flight via airmiles to Norway which a few days later was cancelled because of the Icelandic volcano saga, I'm sure you all remember it well.
When the flight was cancelled I received lots of emails from British Airways telling me how to rebook or cancel but when I tried to do so over website/phone and even in person at Heathrow (I was there anyway!) I was told I couldn't do it through them I'd have to contact airmiles to sort out the problem...
So I tried a couple of times to contact airmiles but both times I called lines were so busy with people rebooking with messages saying try another time if it's not urgent. It wasn't urgent as my holiday had already been missed. Of course the website wouldn't help me either.
Fast forward the clock a bit and with life, moving house etc contacting airmiles was something that fell by the wayside. Also I had this assumption that maybe when something is cancelled you get a refund...
So life calmed down and I finally got round to contacting airmiles, now avios and was told I couldn't get a refund because a year had passed and British Airways only kept details on record for a year.
Of course while I'm stupid for leaving it so long I'm pretty angry that...
a. I paid for something and got nothing (and of course missed out on my mini break)
b. I made an effort to get a refund despite misleading instructions
c. Avios/Airmiles pass the blame to British Airways (who I wasn't able to get to help me as I had to deal with airmiles)
d. The customer service people have only argued back (I've always been polite) and not made any effort to keep me happy, not even the slightest sign of a goodwill gesture.
e. The airmiles terms and conditions which are at http://www.avios.com/about-us/airmiles-terms-and-conditions make no mention of a time limit for a refund
I'm not sure if anyone has any suggestions on what I can do next, how I may be able to get some satisfaction or if there is a way of escalating this further but right now I feel that "Michelle Oldfield
Customer Relations" who is the person currently writing to me is a stone wall that will not break down!
Any tips greatly appreciated...
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Would this be better in one of the travel forums?0
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