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Carphone Warehouse

Does anyone happen to have a name/address/email address of anyone in this organisation that is actually empowered to solve complaints/problems?

If so, please could you let me know.

Comments

  • ariba10
    ariba10 Posts: 5,432 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I chased them for some money they owed me and gave up in the end.

    No good throwing good money after bad.

    But will never, ever, deal with them again.
    I used to be indecisive but now I am not sure.
  • mattyprice4004
    mattyprice4004 Posts: 7,492 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    There are many departments, all of which are empowered to deal with different issues. I used to work in a complaints department for them, but we were quite specific in what we could and couldn't deal with.

    What's the problem?
  • hcb42
    hcb42 Posts: 5,962 Forumite
    got a new phone, via them, although renewed my orange contract, something never done other with orange before, this phone has been faulty from the start, I cannot get back to shop, hubby been in twice and logged fault, lack of usage is evident in bill, I might as well not have a phone now, but stuck in a 24 month contract with no working phone. I cannot get to shop, and I need someone who can sort it and resolve, it has been four months now, was reported at the time shortly after the upgrade, to no avail.
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