** Vodafone have ruined my credit file ~ my life is now on hold**

im-lost

owen2006 wrote: »

Hi Heidi

Are my messages coming through to you?
I still havent heard from Lee. Can you tell me whats going on please?

Im a complete outsider, but I can tell you whats going on.

No doubt in the last 48 hours they have been passing your
problem around various departments to get to the bottom of
it.

Give it some time man, 2 days isn't a lot to look in to a complex
case im sure the vodafone guys will be in touch when they
have some news.

Do you expect them to get back to you within an hour saying all
is well, you have been credited with nearly 2 grand? I think not

Christ, with 3 when I was dealing with one guy in the executive office,
it took about a month to finally get something sorted out.

That's the nature of these large companies, they have policies and
procedures to follow.

Vodafone

owen2006 wrote: »

Hi Heidi

Are my messages coming through to you?
I still havent heard from Lee. Can you tell me whats going on please?

Hi owen2006,

Apologies for the slight delay with me getting to your thread.

In order for me to track your email(s) down could you let me know the email reference number from our automated reply?

As soon as I've been able to locate the account in question please be assured that I'll get back to you as soon as possible.

Kind regards,

Lee

Web Relations Team

Vodafone UK

owen2006

Vodafone_company_representative wrote: »

Hi owen2006,

Apologies for the slight delay with me getting to your thread.

In order for me to track your email(s) down could you let me know the email reference number from our automated reply?

As soon as I've been able to locate the account in question please be assured that I'll get back to you as soon as possible.

Kind regards,

Lee

Web Relations Team

Vodafone UK

Hi lee

At last I get to hear from you, please see my account 273446629.
I hope you will find out where this went wrong and help remove the late payments Vodafone mistakenly put down on my credit file.

Regards

Owen

owen2006

im-lost wrote: »

Im a complete outsider, but I can tell you whats going on.

No doubt in the last 48 hours they have been passing your
problem around various departments to get to the bottom of
it.

Give it some time man, 2 days isn't a lot to look in to a complex
case im sure the vodafone guys will be in touch when they
have some news.

Do you expect them to get back to you within an hour saying all
is well, you have been credited with nearly 2 grand? I think not

Christ, with 3 when I was dealing with one guy in the executive office,
it took about a month to finally get something sorted out.

That's the nature of these large companies, they have policies and
procedures to follow.

Thank you for your message, I have had an email from lee this evening, I already feel reassured knowing that he is dealing with my file and knows how to treat customers unlike the customer services team who simply aren't interested. I will let you know of the outcome.

owen2006

owen2006 wrote: »

hi lee

at last i get to hear from you, please see my account 273446629.
I hope you will find out where this went wrong and help remove the late payments vodafone mistakenly put down on my credit file.

Regards

owen

vodafone_company_representative wrote: »

hi owen2006,

apologies for the slight delay with me getting to your thread.

In order for me to track your email(s) down could you let me know the email reference number from our automated reply?

As soon as i've been able to locate the account in question please be assured that i'll get back to you as soon as possible.

Kind regards,

lee

web relations team

vodafone uk

[#8501262]

Vodafone

Hi Owen2006,

Thanks for time on the phone yesterday.

If I can assist you with anything else in the future you know where I am.

Kind regards,

Lee

Web Relations Team

Vodafone UK