Which Ombudsman/Arbitrator

100jma

Hello!
I am in dispute with B&Q over "worktops" I have sent in my written complaint and have been contacted with a measly offer.

I now need to escalate the complaint to an Ombudsman or Trade arbitrator. Anyone know which one please?

bris

There isn't one, you need to pick a figure, if they don't like it see if a small claims court will agree with you.

wealdroam

100jma wrote: »

Hello!
I am in dispute with B&Q over "worktops" I have sent in my written complaint and have been contacted with a measly offer.

I now need to escalate the complaint to an Ombudsman or Trade arbitrator. Anyone know which one please?

Small Claims Court is probably the way to go.

Send them a Letter Before Action.

There are plenty of samples around, even a link to some in this post on the READ ME FIRST thread.

mo786uk

are theysigned upto any trade bodies?

if not then try trading standards, in not then small claims court.

wealdroam

There's a Furniture Ombudsman somewhere.
A link is on that Read Me First thread I mentioned above.

No idea whether they cover worktops though.

100jma

Thank you for your replies.

I am now going to pursue B&Q through "Small Claims" and have all my evidence ready.

I am about to write my "Letter before Action"
Two questions please

1. Do I address it to "Head Office", the Customer service dept that I dealt with, or both?

2. Where will the hearing be conducted? Near to the place that I bought the goods, near to B&Q head office, or somewhere else??

Many thanks for your time.

Valli

100jma wrote: »

2. Where will the hearing be conducted? Near to the place that I bought the goods, near to B&Q head office, or somewhere else??

Many thanks for your time.

It's quite possible it won't get this far;)

mo786uk

100jma wrote: »

Thank you for your replies.

I am now going to pursue B&Q through "Small Claims" and have all my evidence ready.

I am about to write my "Letter before Action"
Two questions please

1. Do I address it to "Head Office", the Customer service dept that I dealt with, or both?

2. Where will the hearing be conducted? Near to the place that I bought the goods, near to B&Q head office, or somewhere else??

Many thanks for your time.

I think when a company is involved it automatically goes to where the customer lives - but look on the courts website.

wealdroam

100jma wrote: »

I am about to write my "Letter before Action"

1. Do I address it to "Head Office", the Customer service dept that I dealt with, or both?

If I were you, I would send it to both.

What has happened during the missing six weeks since your last post?

100jma

wealdroam wrote: »

If I were you, I would send it to both.

What has happened during the missing six weeks since your last post?

I eventually prised an updated and watertight costing of the extra time involved from by fitter/builder. Amounts to just under £500.