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2nd hand car parts problem
ThyJones
Posts: 21 Forumite
I'd put this post in another forum https://forums.moneysavingexpert.com/discussion/3799247 but someone recommended it would be better here
Hi there. I have a current problem.
My clutch went in my car, and rather than buying brand new at approx £300 i thought I would try and save some money by buying 2nd hand.
I used the website 1st choice car parts which is a place where you can request quotes and suppliers will basically update the request if they have the part you need.
The clutch was listed by them and listed 3 months warranty.
They took my number plate as well to confirm a match.
A few companies had the part, but this one appeared to be the cheapest, so i purchased it last Thursday, for delivery on Monday. It was delivered on Friday.
Today (first day the garage could get me in) I drove down to the garage for fitting of the clutch. About 2 hours later I received a call informing me that the clutch was the incorrect part and the diameter of it was different. My clutch originally was standard so it is definately the incorrect part.
I rang the supplier and told them, straight away they confronted me saying its not, and then asked for the number of the garage.
In the mean time, the garage ramps were being taken up by my car and therefore no other work could be done. I had to make a decision there and then to get them to buy a brand new one, because of the issue of taking up their ramps.
The supplier spoke to the garage, and the garage have told them this. The supplier then rang me, and basically said I didn't follow their terms and conditions, and check my invoice. I've not received an invoice. The supplier said its on the packaging, which its not. They then got a little irate, and pretty much hung up on me.
I've since rang barclaycard up(i put this on my credit card for hopefully more cover), and they are going to send out a form for me to fill in for investigation, but i'm worried im going to be out of pocket the £191 i paid for the clutch, when they have sent a part that is not fit for purpose/incorrect, as if barclaycard don't agree with me, the payment will stand?
Where do i stand?
I've also just re rang the supplier hoping to sort something out, when i was again told to read my invoice which i didnt have, and the terms on the quote website arent anything to do with them.
They also said they would speak to the director tomorrow and see what he says, but to be honest i'm already past the 7 days deadline for return, so can't see it working in my favour at all.
I've included some info below, first from the place where i got the quotes(not the supplier) and then the terms and conditions from the suppliers website which i've just looked at:
The website I got the quote from states:
What happens if a part supplied is faulty?
Hide Answer A: Simply contact the supplying member direct to inform them your part is faulty. The member will usually ask you to return the faulty part and either despatch a replacement or if they do not have one available, they will arrange for an immediate refund. If the matter cannot be resolved then you can report the problem to our Customer Care team via the link on the contact us pag.e.
Supplier page:
Returns
You may return products within 7 business days of shipment for a refund or replacement. All returns information is located below.
On orders shipped overnight or today, all shipping carriers reserve the right to extend delivery time by 24 hours to residential deliveries. This is beyond our control and air-shipping charges will NOT be refunded for this reason.
Upon receiving your order, please inspect all packages thoroughly for any missing, damaged or incorrect parts. Our warehouses put forth every effort to prevent damage to parts during shipping; however, damage may occur on a rare occasion. If you receive a damaged part, do NOT accept the package. Instead, you should have the shipper immediately return the package to us. If the shipper has left a damaged package in your absence, immediately contact the courier company (the shipper) and have the package returned to us. We are not responsible for missing, damaged, or incorrect parts after 48 hours of receiving the package, regardless of which party is at fault. We must be contacted immediately if any of the above occurs. Additionally, all claims for damaged items is processed by calling us. On your behalf, we will deal with the shipping company.
Returns Procedure
When returning items to us, please note that we will need your order number, name, email address and the part number you wish to return along with a detailed explanation of why you need to return it.
If you do not have your order number, please indicate when your order was purchased and the full name in which the order was placed. All returns must be postage paid. Return shipping charges are not refundable. All returns must be packaged properly; we are not responsible for damaged returns that occur as a result of improper packing.
Returns Policy
Within 7 working days of placing your order from ECO CAR PARTS LTD you may return any core or wrong part(s). No returns will be accepted after 7 working days. All parts must be in their original condition and must not be disassembled or damaged by incorrect installation. We are not responsible for installation errors, labour, towing or car rental expenses that have incurred as a result of the installation of any wrong or defective parts.
Any help would be appreciated
Hi there. I have a current problem.
My clutch went in my car, and rather than buying brand new at approx £300 i thought I would try and save some money by buying 2nd hand.
I used the website 1st choice car parts which is a place where you can request quotes and suppliers will basically update the request if they have the part you need.
The clutch was listed by them and listed 3 months warranty.
They took my number plate as well to confirm a match.
A few companies had the part, but this one appeared to be the cheapest, so i purchased it last Thursday, for delivery on Monday. It was delivered on Friday.
Today (first day the garage could get me in) I drove down to the garage for fitting of the clutch. About 2 hours later I received a call informing me that the clutch was the incorrect part and the diameter of it was different. My clutch originally was standard so it is definately the incorrect part.
I rang the supplier and told them, straight away they confronted me saying its not, and then asked for the number of the garage.
In the mean time, the garage ramps were being taken up by my car and therefore no other work could be done. I had to make a decision there and then to get them to buy a brand new one, because of the issue of taking up their ramps.
The supplier spoke to the garage, and the garage have told them this. The supplier then rang me, and basically said I didn't follow their terms and conditions, and check my invoice. I've not received an invoice. The supplier said its on the packaging, which its not. They then got a little irate, and pretty much hung up on me.
I've since rang barclaycard up(i put this on my credit card for hopefully more cover), and they are going to send out a form for me to fill in for investigation, but i'm worried im going to be out of pocket the £191 i paid for the clutch, when they have sent a part that is not fit for purpose/incorrect, as if barclaycard don't agree with me, the payment will stand?
Where do i stand?
I've also just re rang the supplier hoping to sort something out, when i was again told to read my invoice which i didnt have, and the terms on the quote website arent anything to do with them.
They also said they would speak to the director tomorrow and see what he says, but to be honest i'm already past the 7 days deadline for return, so can't see it working in my favour at all.
I've included some info below, first from the place where i got the quotes(not the supplier) and then the terms and conditions from the suppliers website which i've just looked at:
The website I got the quote from states:
What happens if a part supplied is faulty?
Hide Answer A: Simply contact the supplying member direct to inform them your part is faulty. The member will usually ask you to return the faulty part and either despatch a replacement or if they do not have one available, they will arrange for an immediate refund. If the matter cannot be resolved then you can report the problem to our Customer Care team via the link on the contact us pag.e.
Supplier page:
Returns
You may return products within 7 business days of shipment for a refund or replacement. All returns information is located below.
On orders shipped overnight or today, all shipping carriers reserve the right to extend delivery time by 24 hours to residential deliveries. This is beyond our control and air-shipping charges will NOT be refunded for this reason.
Upon receiving your order, please inspect all packages thoroughly for any missing, damaged or incorrect parts. Our warehouses put forth every effort to prevent damage to parts during shipping; however, damage may occur on a rare occasion. If you receive a damaged part, do NOT accept the package. Instead, you should have the shipper immediately return the package to us. If the shipper has left a damaged package in your absence, immediately contact the courier company (the shipper) and have the package returned to us. We are not responsible for missing, damaged, or incorrect parts after 48 hours of receiving the package, regardless of which party is at fault. We must be contacted immediately if any of the above occurs. Additionally, all claims for damaged items is processed by calling us. On your behalf, we will deal with the shipping company.
Returns Procedure
When returning items to us, please note that we will need your order number, name, email address and the part number you wish to return along with a detailed explanation of why you need to return it.
If you do not have your order number, please indicate when your order was purchased and the full name in which the order was placed. All returns must be postage paid. Return shipping charges are not refundable. All returns must be packaged properly; we are not responsible for damaged returns that occur as a result of improper packing.
Returns Policy
Within 7 working days of placing your order from ECO CAR PARTS LTD you may return any core or wrong part(s). No returns will be accepted after 7 working days. All parts must be in their original condition and must not be disassembled or damaged by incorrect installation. We are not responsible for installation errors, labour, towing or car rental expenses that have incurred as a result of the installation of any wrong or defective parts.
Any help would be appreciated
0
Comments
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Quite clearly a breach of contract. They have not supplied you with the part that you asked for, therefore they should either supply you with the correct part, at their expense, or offer you a full refund and ask you to return the incorrect part (again at their expense). Also if the garage you took the car to charged you for any labour this is a consequential lose and the supplier is potentially responsible for that.
In reality if you get no where with the supplier then a s75 claim under the consumer credit act againt your credit issuer is going to be the easiest thing which I imagine is what they are sending you the forms for.
For £191 for a 2nd hand clutch and £300 for a brand new one, why didn't you just take the hit?? Not that much difference surely0
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