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Capital One - balance transfer - worrying

Approx 18/12 ago we used a CapitalOne Credit Card to transfer a sum with an agreed interst rate of 3.9% for the life of the balance.
It was rather shocking to see that on the last few statements it had gone up to approx 14.9%. We paid by direct debit and as the monthly repay was a smallish amount only noticed the 'changes' today. More interestingly the rate reverted back to the 3.9% for 1 month in 2006.
The initial response of the call centre operator of CapitalOne is '...didi you not get a letter informing you of the interest rate change? ...hat far down the line I can't do anything'
I have declined to speak to a manager and asked the call center operator to convey the conversation to his manager and inform him that I am prepared to wait 48h for a positive response.
Let's see what happens next?

I wonder how many customers of CapitalOne have been 'taken off' their agreed rate in that fashion?

Martin

Comments

  • o_t_e
    o_t_e Posts: 463 Forumite
    Hi geizkragen - sorry to hear about your problem. I've got the same deal and rate so I imagine we opened accounts around the same time and my statements are still showing only the original balance transfer interest rate being applied eg recent payment £130, interest £13.98.

    I wouldn't put any store in the "...didn't you not get a letter informing you of the interest rate change? ..." - thats call centre speak for "...I don't know what I'm talking about but this line ususally works..."

    As long as you are sure that you applied for the 3.9% for life deal then it sounds like a c*ck up on their end - I'd forget about the call centre - send them a letter by recorded delivery with copies of all your supporting documentation requiring that your account be reverted to 3.9% for life and the current balance amended accordingly.
  • Why did you decline to speak to a manager to sort it out there and then?
    Has any of your D/D payments to Capital One either bounced or not paid by your bank?
  • Hi ejones999
    Thank you for your comments.
    The reason I did not speak to a manager was that the information had already been made available and I am nauseated by repeating to several different memebers of staff. Further it gives them also time to have a detailed look at the account.

    Thank you again
    M
  • I presume you have not actually used the card since doing the balance trasfer?
    Conjugating the verb 'to be":
    -o I am humble -o You are attention seeking -o She is Nadine Dorries
  • Yes, card never used.
This discussion has been closed.
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