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Seller asking me to cancel payment & send payment to different email address

I won an item this evening, and promptly paid by credit card via paypal. I've only just seen a message sent by the seller saying they made a mistake on their paypal details and would I send to another email address.

I've logged into paypal but can't see how to cancel my payment.

I'm not sure what to do now?
Wins 2007 :Boots £125, XBOX 360 & 3 games 2008:5 David Gray CDs £10 DVD voucher 2 Crossed Bones DVD & chocolate Torch. Smackdown 2008 game Deck the Halls Scrubs S6 High School Musical 2 ESR PC game Sherrybaby Beauty Hamper The Break Up Shutter

Comments

  • I messaged the seller and asked them to refund me, amend their email address and then send me a new invoice.
    Wins 2007 :Boots £125, XBOX 360 & 3 games 2008:5 David Gray CDs £10 DVD voucher 2 Crossed Bones DVD & chocolate Torch. Smackdown 2008 game Deck the Halls Scrubs S6 High School Musical 2 ESR PC game Sherrybaby Beauty Hamper The Break Up Shutter
  • soolin
    soolin Posts: 73,253 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    ShimSham wrote: »
    I messaged the seller and asked them to refund me, amend their email address and then send me a new invoice.

    Does the payment show as uncliamed or has it gone through?

    If it has gone through I would leave it as you have made a valid payment and it has gone to the correct address. If it is unclaimed then there should be a 'cancel' button somewhere on the payment
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • ShimSham
    ShimSham Posts: 841 Forumite
    Payment status is showing as completed.
    Wins 2007 :Boots £125, XBOX 360 & 3 games 2008:5 David Gray CDs £10 DVD voucher 2 Crossed Bones DVD & chocolate Torch. Smackdown 2008 game Deck the Halls Scrubs S6 High School Musical 2 ESR PC game Sherrybaby Beauty Hamper The Break Up Shutter
  • soolin
    soolin Posts: 73,253 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    ShimSham wrote: »
    Payment status is showing as completed.

    Then I would leave it and just tell the seller the payment has bene accepted and you expect your goods to be dispatched as per the auction listings.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • ShimSham
    ShimSham Posts: 841 Forumite
    Thanks for the advice soolin. The seller has just told me that the problem has been resolved and she has now received my payment. She had changed her paypal account and everything was pending. She will post my item asap.
    Wins 2007 :Boots £125, XBOX 360 & 3 games 2008:5 David Gray CDs £10 DVD voucher 2 Crossed Bones DVD & chocolate Torch. Smackdown 2008 game Deck the Halls Scrubs S6 High School Musical 2 ESR PC game Sherrybaby Beauty Hamper The Break Up Shutter
  • soolin
    soolin Posts: 73,253 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    ShimSham wrote: »
    Thanks for the advice soolin. The seller has just told me that the problem has been resolved and she has now received my payment. She had changed her paypal account and everything was pending. She will post my item asap.

    Excellent outcome!
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
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