Late payment charge

Ed666_2

Not sure if this is the correct place to be asking this, and I realise it's only a small amount, but I wondered if this is something I could claim back. Apologies if this is in the wrong place or answered somewhere else.

Halifax have charged me a £12 late payment charge for payment of my credit card bill.

When I went to pay it as normal, I was informed on my internet banking that Halifax no longer accepted Faster Payment Method, so it may take some working days to process.

Even with this delay the money was paid from my account on the deadline day, but Halifax are counting is as only being paid a day after this.

£12 also seems excessive for 1 day late.

Do I have cause for complaint here, or is money allowed to float around in the aether for a day after leaving my account?

Thanks.

Ed

dunstonh

Even with this delay the money was paid from my account on the deadline day, but Halifax are counting is as only being paid a day after this.

Only a day later - thats not bad, its normally the third day.

£12 also seems excessive for 1 day late.

You would have got your statement with about 21 days to pay the bill. Leaving it to last minute like you did is risky. Take a look at the bank of the credit card statement and it will tell you the number of days you should give for each method of payment.

Do I have cause for complaint here, or is money allowed to float around in the aether for a day after leaving my account?

You have no grounds for complaint as you left it later than what they tell you to go by. However, if you ask them nicely and explain what happened, they may refund it as a goodwill gesture.

Ed666_2

dunstonh wrote: »

Only a day later - thats not bad, its normally the third day.

I mean a couple of days went by before it left my account, does the amount of time it says to leave count from when it leaves my account, or when I set up the payment?

Thanks for the information.

McKneff

If its your first time and you talk to them nicely they may refund you.

Ed666_2

Just for information, once the money has left my account, can the people receiving it still claim they haven't actually got it yet? I know in the past the money could disappear for some days, but is that still the case in this day and age when it's all transferred by computer? If the people receiving it don't have, where is it for the time between leaving my account and arriving?

dunstonh

I mean a couple of days went by before it left my account, does the amount of time it says to leave count from when it leaves my account, or when I set up the payment?

It will normally leave the account next working day, Working day being the key thing. Not next day.

ust for information, once the money has left my account, can the people receiving it still claim they haven't actually got it yet?

Yes. Whilst faster payments are virtually immediate, the old way can take up to 3 days to get to the account. It may also take another few days for them to reconcile the payment with your credit card account.

If the people receiving it don't have, where is it for the time between leaving my account and arriving?

The old system was very much a manual system that required it to go through the clearing house of the sending bank, then the bank of england and then the clearing house of the receiving bank. Effectively prior to faster payments, it was a bit of a bolt on to the ancient systems and laws that existed.

Ed666_2

dunstonh wrote: »

It will normally leave the account next working day, Working day being the key thing. Not next day.

This is what confused me as to whether they'd have received it, I set up the payment on the Sunday evening, but it didn't show as leaving my account until Tuesday. I'd have thought if that just meant they'd sent it, it would have left Monday and taken X days to arrive.

dunstonh wrote: »

IYes. Whilst faster payments are virtually immediate, the old way can take up to 3 days to get to the account. It may also take another few days for them to reconcile the payment with your credit card account.

Maybe I'll be switching to someone who will accept the faster payments, especially if they don't refund me! lol

dunstonh wrote: »

IThe old system was very much a manual system that required it to go through the clearing house of the sending bank, then the bank of england and then the clearing house of the receiving bank. Effectively prior to faster payments, it was a bit of a bolt on to the ancient systems and laws that existed.

I see, I wondered if they'd stopped all that nonsense now it can be transferred in seconds.

dunstonh

This is what confused me as to whether they'd have received it, I set up the payment on the Sunday evening, but it didn't show as leaving my account until Tuesday. I'd have thought if that just meant they'd sent it, it would have left Monday and taken X days to arrive.

Sunday is effectively Monday as it is a non-working day. So, Tuesday would be the debit date.

I see, I wondered if they'd stopped all that nonsense now it can be transferred in seconds.

Faster payments is the method brought it but its not ready for 100% of transactions at the moment.