HFC Bank

edited 30 November -1 at 1:00AM in Reclaim PPI & Other Insurance
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mrchimpsmrchimps Forumite
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Part of the Furniture 10 Posts Combo Breaker
edited 30 November -1 at 1:00AM in Reclaim PPI & Other Insurance
I had a claim against them upheld and signed and sent the acceptance forms back for a refund, all the usual please wait 28 days etc.

I'm just a bit concerned as to when the 28 days will be up.

I phoned them a couple of weeks ago and they said received paperwork on the 10th so 28 days (which will be next weds) but I called today as I spotted 28 working days on the paperwork. The guy I spoke to said they received paperwork on the 4th Nov, so 28 days + 10 for payment this would mean money in my account on the 12th Dec.

I'm a bit worried to the confusing info, has anyone had a payment from them and can they confirm if it was 28 days or 28 working days, or other?

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