Help opening a dispute.

knightstyle

As a birthday present for DG I bought a subscription for Xbox live on Ebay item 220884905436. Listing said location London and "Card hard copy will be sent via royal mail post" Well all I got was an email code and it did not work, message said it had already been used.
So I have sent several messages to seller who says they have sent a replacement but it hasn't arrived, They now are not replying to my messages and now I see they are in Dubai, not London!
So which is the best way to proceed?

MyOnlyPost

Someone else with more dispute experience will hopefully come along but I would think the 1st thing to do is open a claim with paypal for Item Not Received. As the seller is selling a tangible hard copy then this should in theory be covered.

gavjbrown

He had a neg left on the 27th - pessimo, codice non valido è stato riscattato

Translates to bad, invalid code has been redeemed

theonlywayisup

Depending on how it was listed, it will probably be ineligible for buyer protection.

knightstyle

Sorry, why is it not valid for buyer protection? "Card hard copy will be sent via royal mail post"

Sazzarella

Generally vouchers of any kind are not valid under buyer protection

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Exclusions from eBay Buyer Protection

eBay Buyer Protection doesn’t cover services and certain categories of goods, false, abusive or illegitimate cases, or purchases where you have been or may be compensated by another third party. The following purchases are excluded:

• anything that’s equivalent to cash (including retail gift cards); and
  
• items listed or that should be listed (under our listing policy) in these categories are also not covered (if an item, which should be listed in one these categories has been incorrectly listed in another category, which is not excluded under this Policy, we will accept the case subject to the other terms in the Policy):
  
  • Gift certificates
    

theonlywayisup

knightstyle wrote: »

Sorry, why is it not valid for buyer protection? "Card hard copy will be sent via royal mail post"

As Sazzarella explains. Vouchers are exempt. Sometimes if the seller has incorrectly listed the item, it may allow you to open a case on Ebay.

Hard copy is irrelevant, it is down to how it was sold.

knightstyle

So is a membership card which is what I bought a voucher?
Anyway the seller has now apologized and sent a replacement code which we will try tonight plus a £5 discount.
Still don't know if I should make a complaint to Ebay about them not sending a hard copy and the item not being in London?? Is this normal for this kind of thing?
Just sent Ebay an email to clarify this as their rules refer to manufacturers vouchers which this clearly isn't. Will post their answer.

knightstyle

Very pleased to report that the replacement code worked! Now just waiting for Ebay to say if I would have been protected if it had all gone pearshaped.