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Ebay
Mikex
Posts: 206 Forumite
When I make a purchase I get a variety of emails generated as a result of the purchase.
Recently the goods arrived and were incorrect. I opened one of the emails generated as a result of the purchase and replied to it explaning the problem. When I heard nowt I opened a dispute in the resolution centre. The seller responded immediately and corrected the error without any fuss and with profuse appologies. He also enquired as to why I had not attempted to contact him. I said I did. I assumed if I replied to emails generated as a result of a sale they would find their way back to the seller?
I also remember reading we should only communicate with sellers through ebay and thought I was correct in so doing.
Confused.
Mike
Recently the goods arrived and were incorrect. I opened one of the emails generated as a result of the purchase and replied to it explaning the problem. When I heard nowt I opened a dispute in the resolution centre. The seller responded immediately and corrected the error without any fuss and with profuse appologies. He also enquired as to why I had not attempted to contact him. I said I did. I assumed if I replied to emails generated as a result of a sale they would find their way back to the seller?
I also remember reading we should only communicate with sellers through ebay and thought I was correct in so doing.
Confused.
Mike
0
Comments
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Ebay emails *should* reach the seller, but a seller with a high turnover might just not bother looking in the message folder. I sometimes miss a message for a day or two as well as ebay send so many emails themselves it is easy not to remember to check them every day.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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It depends which email regarding the sale you answered, some of them will be from Ebay and not the seller (although technically now they are all from Ebay), so if you reply they'll end up in an email black hole.
The whole messaging system needs a rehaul anyway.
I occasionally get disgruntled messages from buyers asking why I haven't responded to a previous message that I can't find anywhere in the system..0 -
Never reply to an email you have received through eBay. Log in to eBay and go to my messages, then reply from there. I have never had an email go missing if I do it that way.It may sometimes seem like I can't spell, I can, I just can't type0
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MyOnlyPost wrote: »Never reply to an email you have received through eBay. Log in to eBay and go to my messages, then reply from there. I have never had an email go missing if I do it that way.
I do the same, and then they will be saved in your my messages sent folder0 -
squeakysue wrote: »I do the same, and then they will be saved in your my messages sent folder
only if the replied message is to an ebay member. if you reply to a message sent by ebay this is never saved in your sent folder.0
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