Line Rental Saver...

Nemo

Hi,

I currently pay BT for line rental and TalkTalk for calls. My broadband is elsewhere. I keep thinking about moving line rental and calls to another provider, eg Primus, but keep getting put off by poor reviews which they all seem to have.

I'm looking at going onto Line Saver Rental for a year, then look at other providers again in 12 months. I'm a *very* light user, in fact my monthly calls with TalkTalk sometimes totals £0.00, helped by working during the day and getting free weekend calls.

The terms state that if you don't make 2 calls per month, there's a £1.50 charge. Anyone know for sure if this is chargeable calls? The terms I've found state "Minimum call commitment: You must make at least 2 chargeable or inclusive calls per month". Does 'inclusive calls' mean I could just phone a freephone number a couple of times to make sure I don't receive the charge?

Oh, and do I just phone customer services on 0800 800150 or is there another number to call?

Cheers!

gt94sss2

Nemo wrote: »

I'm looking at going onto Line Saver Rental for a year, then look at other providers again in 12 months. I'm a *very* light user, in fact my monthly calls with TalkTalk sometimes totals £0.00, helped by working during the day and getting free weekend calls.

The terms state that if you don't make 2 calls per month, there's a £1.50 charge. Anyone know for sure if this is chargeable calls? The terms I've found state "Minimum call commitment: You must make at least 2 chargeable or inclusive calls per month". Does 'inclusive calls' mean I could just phone a freephone number a couple of times to make sure I don't receive the charge?

As it says, its any 2 calls which are chargeable or inclusive calls per month

Freefone call don't count but 'inclusive' calls made via BT will (i.e. 01/02/03/0845/0870 calls on the weekends) will.

If you also sign up to get free evening calls via BT for a year, then those will count as inclusive as well.

Regards
Sunil

Heinz

If you're scratching around for inclusive calls to make, the below may help.

https://forums.moneysavingexpert.com/discussion/comment/42188430#Comment_42188430

Which_one?

is there a provider out there that will supply my broadband and phone line until I sell my house, put it on hold (whilst I live with my parents to find new home) and then reconnect me. My sister is with Plusnet which was fine for her as she moved from one adress to another, but I am going home (where they are already connected). I don't know how long my house will be on the market for, but I need to have a phone line and BB installed. Can anyone help?

RebTech

I just tried to sign up to Line Rental Saver, and at the last stage it says by doing this I agree to return my calls to BT! I cancelled it.

savetilibleed

gt94sss2 wrote: »

As it says, its any 2 calls which are chargeable or inclusive calls per month

Freefone call don't count but 'inclusive' calls made via BT will (i.e. 01/02/03/0845/0870 calls on the weekends) will.

If you also sign up to get free evening calls via BT for a year, then those will count as inclusive as well.

Regards
Sunil

That clarifies what I was going to ask - was do the BT calls have to be chargeable or not. The info currently on BT says
"At least two BT calls must be made per month or six BT calls per quarter to avoid a monthly charge of £1.50 or a quarterly charge of £4.50 being added to your bill." Is not specific - and this is from the 'Legal Stuff'.

RebTech wrote: »

I just tried to sign up to Line Rental Saver, and at the last stage it says by doing this I agree to return my calls to BT! I cancelled it.

Were you getting your calls from someone other than BT then or using a service like 18185?

pen1

RebTech wrote: »

I just tried to sign up to Line Rental Saver, and at the last stage it says by doing this I agree to return my calls to BT! I cancelled it.

Line Rental Saver has the condition "Available to BT Calling Plan customers...". I have BT line rental with a Sky call plan (and Sky Broadband), hence discovered the same- that Line Rental Saver cannot be purchased without bringing calls back to BT.

I've hesitated about transferring line rental to Sky; however the late discovery that BT were removing the paperless billing discount (I discovered it first on this site and received a letter from BT about it last Saturday) in addition to the previously announced price increase, finally led to me calling Sky tonight, to transfer the line rental to them.

RebTech

savetilibleed wrote: »

Were you getting your calls from someone other than BT then or using a service like 18185?

I think maybe you got what you need to know from pen1, but I use Onetel/TalkTalk for my calls.