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Can't have cheque book on Silver Account!!!!

Bosie
Bosie Posts: 1,218 Forumite
Part of the Furniture Combo Breaker
in Budgeting & bank accounts
I opened a bank of Scotland Silver account mainly for the benefits and cheaper than my Halifax Reward account. Asked telephone banking to send a cheque book and they can't initiate one for me. Have to go in branch and she mentioned an indicator being changed in branch. So this account is being ditched!

It's a current Silver account, not basic and in the reading it says Silver account: Debit card, cheque book, how strange.

Comments

  • harry999
    harry999 Posts: 11 Forumite
    ooops thought you meant rbs.
  • olly300
    olly300 Posts: 14,738 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Bosie the title of your thread isn't true.

    You can have a cheque book but have to go through an additional procedure to get it.

    The Bank of Scotland aren't lying.
    I'm not cynical I'm realistic :p

    (If a link I give opens pop ups I won't know I don't use windows)
  • stclair
    stclair Posts: 6,856 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Normally things like cheque books/overdraft etc are subject to status.
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • Bosie
    Bosie Posts: 1,218 Forumite
    Part of the Furniture Combo Breaker
    olly300 wrote: »
    Bosie the title of your thread isn't true.

    You can have a cheque book but have to go through an additional procedure to get it.

    The Bank of Scotland aren't lying.

    Olly, what is the other procedure:j
  • Bosie
    Bosie Posts: 1,218 Forumite
    Part of the Furniture Combo Breaker
    stclair wrote: »
    Normally things like cheque books/overdraft etc are subject to status.

    Hi stclair, I have a Reward aaccount well the ultra one, loan, credit card with Halifax, so that has confused me! (don't take much):p:p
  • pmduk
    pmduk Posts: 10,713 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Somebody else posted on here recently that the cheque book has to be initiated manually by staff.
  • Bosie
    Bosie Posts: 1,218 Forumite
    Part of the Furniture Combo Breaker
    pmduk wrote: »
    Somebody else posted on here recently that the cheque book has to be initiated manually by staff.

    Thanks pmduk, didn't realise thought it could be done over the phone, too far from their branches!
  • reclusive46
    reclusive46 Posts: 2,698 Forumite
    My son has a cheque book on his under 19s account. So thats a little shocking.
  • backinbusiness
    backinbusiness Posts: 918 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    Could there be something on your own customer profile that they don't like?
    DF :grin:
  • Bosie
    Bosie Posts: 1,218 Forumite
    Part of the Furniture Combo Breaker
    backinbusiness wrote: »
    Could there be something on your own customer profile that they don't like?

    Well, Halifax is now part of LLoyds and I have an Ultra Reward account with overdraft, credit card. Wanted to cancel the Halifax account as it's £15 a month and the Silver £7.95. Strangely enough same product as LTSB Silver? I just thought a current account it advises it comes with a cheque book, why can't they simply send one. Also, my credit files with the 3 agencies are fine.

    Anyway, will ask to cancel it.
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