Quidco not confirming transactions for more than 11 months

Gregm

Sorry if this is in the wrong forum, I just couldn't see one that was related to cash back sites.

I need to know if it is just me that has transactions tracked going back 11 months, yes I have transactions dated January that are still marked as 'tracked'. These transactions are not all with the same retailer but they are 'In store' transactions where I have paid for an item in store with my registered debit card.

The retailers are obviously notifying Quidco of the transaction or they wouldn't be tracked. These are not big amounts either, just a few pounds but that is not the point.

In May I asked Quidco why I had transactions between 5 and 7 months old aND they said :

'there is a slight delay with your cashback from in-store transactions due to their affiliate network being behind with their processing'

Still with transactions unconfirmed since January I contacted them again in October, asking why after 10 months I still haven't seen these transactions confirmed, I also mentioned that I would ask on here about it, they replied :

'"In-Store" cashback will always take a minimum of at least 6 to 8 months to become confirmed due to the complicated nature in which it tracks back from your payment card to us'

10 months I had been waiting, now 11 months not 6 to 8, do their staff not even read the emails? he also stated :

'We do use the Money Saving Expert website ourselves to answer questions and respond to good and bad feedback from our members.'

If that is the case lets see if they can be more honest with their public response than they are in private.

Is anyone else having similar problems? if not I want to know Quidco have decided not to pay me.

Browntoa

if you head over to the "shop don't drop " part of the forum there is a quidco thread there where the Quidco rep replies