Ebay - missing goods.

jos22

Won an auction for a BT Home Hub, paid using Paypal via a credit card. Seller despatched yesterday using recorded delivery. Arrived this morning packaging all intact. Opened the package and although all the leads etc were present the main Hub component was missing.

Have emailed seller via Ebay informing him (UK seller).

What should I be doing next & when?

everythingblogcast

claimback if the seller does not reply within today.

aj3001

Start an "item not as decribed"?

pennylane99

check that the listing did say it was included.....

frivolous_fay

Op bought a Home Hub. Why wouldn't the Home Hub be included?

(Unless of course you're talking empty box scammer!)

pennylane99

frivolous_fay wrote:

Op bought a Home Hub. Why wouldn't the Home Hub be included?

(Unless of course you're talking empty box scammer!)

thats what I was thinking...you never know these days....

user051105

whats the link for the auction please

jos22

Seller has emailed back saying that he "could have sent a box without the actual Hub in it as he has several". He has apologised and "promised" to send a replacement.

User051105 the link is here

aj3001

You brought an item with a picture that obviously isn't the real item?!?!

Has to be said, your a lot braver then me!

EDIT: Buying a high priced item from someone whos only transactions in the past few months are stuff he has brought, he hasn't sold since August and doesn't appear to have been anything like that, your DEFINATLY a lot braver then me!

/EDIT

neilwoods

Yeah real brave aj, bruying from an active ebayer with decent feedback.

Bruying an item for £22 is hardly high priced, beside a lot seller use strock phtotos.

Hintza

I have done this in the past and item was going to Italy, fortuantely when I got to PO I thoght the box felt too loght and took it home to check.

Would I have believed the buyer when they claimed to have received an empty box?...I don't know, hope your seller gets it sorted for you.