Need help! tv gone faulty a second time

bp2411

Hello everyone, I bought a samsung le40c750 last november and have only had 1 problem with it when none of the hdmi ports would work, I rang currys who said it was nothing to do with them and gave me samsungs number, I rang samsung who sent out an engineer and changed the main board which solved the problem. I turned the tv on on saturday and the screen was just lines top to bottom and the tv was making a screeching noise.

On sunday I used my tv and never had the high pitched sound or distorted picture but yesterday I turned it on and its doing it again, I contacted samsung yesterday via the online message centre to see what they say (I havn't had a reply yet).

However a few people have said I am entitled to a new tv or a refund?

Am I better off complaining to Samsung or Currys about the tv? It is the second time the tv has messed up and i've only had it since november. The main board was changed in January and now the tv is broke again, what are the chances of getting my money back or a new tv?

If it makes any difference the tv was part of a bundle (bluray player, 4 blurays & 2 pairs of glasses 1 in the box 1 sent by samsung) and cost £900 and 1 of the pairs of glasses have been replaced by samsung as they were also faulty. Also the tv was bought using a tesco credit card if that makes any difference?

I just rang currys & samsung, currys said to contact samsung (what a suprise) I mentioned the sales of goods act but it didn't make a difference, samsung booked an engineer to come out and also mentioning the sales of goods act didn't make a difference so I might go to the currys I bought the tv in and speak with the manager.

Buzby

Curry's are still trying it on? Under SOGA they ALONE are reponsible for service, NOT Samsung. THey are trying to fob you off, however that said, I wouldn't want a Curry's engineer anywhere near my property. Samsung may take on Curry's responsibility (so you are not stranded) but as the set is 11 months old, it clearly worked for the initial period, and is nor requiring some TLC.

In answer to your question, no you are not entitled to a new replacement - however they must fix it, AND warrant the repair for a short period (not restarting the guarantee) an exteneded guarantee might be a good move in case you get stranded down the line. Samsung are good with goodwill gestures, so in view of your troubles, they may offer to give you a further 12 months.

bp2411

My girlfriend went into currys wednesday and was in there for an hour arguing with a manager, heres the story.
She went into currys/pc world megastore and asked a sales assistant if she could speak to a manager, the assistant asked what the problem was so he could relay it to the manager. My girlfriend explained the tv has broke twice and the 3d glasses have also broke and currys have never helped in anyway at all and it is their responsibility to do so un the SOG act. The assistant went and found a manager who was a few isles away, my girlfriend could see the 2 people speaking then the manager walked to the end of an isle picked up a leaflet and gave it to the sales assistant and then the sales assistant walked back over. The manager had given the sales assistant a leaflet for "whatever happens" and had told the assistant "if she would have bought this she wouldn't have a problem" my girlfriend by this point was very angry as the manager refused to speak to her and then had the cheek to say basically if its not insured with us you have no rights (and the whatever happens leaflet related to pcs & laptops anyway!).
My girlfriend again asked to speak with a manager so the manager of the pc world section came over and spoke to her (the first manager was the currys manager) after arguing with this manager for almost an hour he said he would ring the "whatever happens" number and have them send someone out to pick up the tv take it away and do a diagnostic on it and then either replace, repair or refund depending on the results. The manager rang "whatever happens" and explained the issue, the person on the phone said it was no problem but he needed the serial number off the tv. My girlfriend went on the phone and told the person she didn't have the tv on her, the person on the phone said it is no problem and to ring him back when she gets home to give the serial number and arrange a suitable time and that he would leave full notes on the account. My girlfriend rang them yesterday with the serial number and was told...... "You don't have whatever happens so ring samsung"

macman

This is what happens when you buy goods from DSG. Even the manager doesn't seem be aware of or to acknowledge their basc duties under either SOGA or the warranty provision.
But, since Samsung have been playing ball, I'd persevere with them.