Sky have gone too far...

gRoberts

Tropez wrote: »

Plenty of people on this very forum have mentioned how they have had success in resolving problems with Sky after contacting Jeremy Darroch so I wouldn't be too quick to try and put people off doing so because of your own prejudices.

Here here, I dropped Jeremy an email and had a phone call not long after from the "executive support team" who have been trying to help me.

That said, I'm yet to receive anything back from my call to them yesterday...

Reverend2009

Ok, writing to the MD worked. My sub was reenabled and they have credited my account with £50.

Although i'm satisfied with this result, I still feel annoyed about the whole fiasco. On the whole though, I can't complain... Sky have fixed it and awarded compensation, and you can't expect any more than that, I guess.

Thanks to Penrhyn for the great advice.

...and thank god I'm not stuck with only FTA channels anymore! :T

mightyroyals

Reverend2009 wrote: »

Ok, writing to the MD worked. My sub was reenabled and they have credited my account with £50.

Although i'm satisfied with this result, I still feel annoyed about the whole fiasco. On the whole though, I can't complain... Sky have fixed it and awarded compensation, and you can't expect any more than that, I guess.

Thanks to Penrhyn for the great advice.

...and thank god I'm not stuck with only FTA channels anymore! :T

I have had the same thing with me in the last few weeks being cut off dd failed and sub canncelled im glad yours got sorted out.
I had to do exactly the same email to the md then got a call next day and surprise suprise while on the phone to them my sky gets put back on and i even got 6 months half price so overall im happy again for now til there next !!!! up

Reverend2009

mightyroyals wrote: »

I have had the same thing with me in the last few weeks being cut off dd failed and sub canncelled im glad yours got sorted out.
I had to do exactly the same email to the md then got a call next day and surprise suprise while on the phone to them my sky gets put back on and i even got 6 months half price so overall im happy again for now til there next !!!! up

Dammit, six months half price? That's better than I got I guess I'm too nice.