loan ppi

th3_duckst3r

took out a loan about 3/4 years ago didnt know anything about ppi,untill i came here.i sent a letter to the loan company last august 2010, i got a letter last september 2010 stating that they would look into my complaint and would respond within 8 weeks as laid down by the fo.i didnt here again ,i sent another letter march this year asking what was going on with my complaint again nothing.

i have today sent an email to there head office,detailing the letters that i had sent and that i have had no response since september last year.

i have been busy getting my credit cards sorted out ,which are now done and have had full refunds on all charges and other fees..
only one not sorted is ppi on my capitol one card they are refusing point blank.

whats my next option regarding my complaint now..
wait for another response or go ahead with fo complaint?

amersall

Who is the bank loan with? as they should have responded to you by now,6 months is a long time to wait.

What were the reasons for Cap One to not uphold?.

Well done on your card wins :j:j:j

th3_duckst3r

cap one just point blank refused said they wont look into it thats it basically.

rather not say whom loan is with.

DrSqueeze

Go back to Capital One and ask them for an explanation, they cannot simply refuse to investigate a complaint without giving some reason. If they refuse to give a reason, complain to the Ombudsman.

For the loan company, I would send a letter to the Managing Director at their Head Office. Send it recorded delivery, then when you chase them they cannot pretend not to have received it, you can prove the time and date they signed for it.