Following up positive feedback

rebeccauk

I've had some feedback today for a designer baby jacket. The feedback was positive but in the comment the buyer has put that the item was ok but 'stained'. This is correct - but was fully described in the listing and in the title of the item. I put it in huge letters in the listing and stated that all buyers needed to be aware of this stain before bidding so I'm a bit disappointed that the buyer has given a false positive really with her comment. Can I add a follow-up and if so how do I do this? I'd really like to just state that the staining was fully described in the listing so any prospective buyers in future can see that I'm honest and don't mis-describe my items. How do I add a follow-up to a positive feedback?

hermum

If you add a comment then it will be more noticeable, a bit like a stain really.
I don't suppose anybody reads through positive comments & if they do then they'll see the title of the listing.
I would let it go.

GLaDOS_3

If it's a positive, then I'd just let it go.

You can reply, but nobody ever reads the feedback in detail as long as it has that beautiful green mark next to it.

terra_ferma

hermum wrote: »

If you add a comment then it will be more noticeable, a bit like a stain really.
I don't suppose anybody reads through positive comments & if they do then they'll see the title of the listing.
I would let it go.

I agree with this poster.

tania-jo

GLaDOS wrote: »

If it's a positive, then I'd just let it go.

You can reply, but nobody ever reads the feedback in detail as long as it has that beautiful green mark next to it.

I only ever read the feedback that's negative

Alfrescodave

OP you must be new to Ebay if you're concerned about a false positive. The time to worry is when you get a false negative !!

flippin36

Yes I agree with above poster - I recently got negged for a fault in a item which was photographed, described, underlined and in bold (please do not bid if you are not happy with this). Some buyers don't read the description and rush in when they see a bargaiin, then are disappointed (and probably feel a bit of a twit) You were lucky they gave you positive..

macfly

There's nothing wrong with leaving a follow up message. I read positive feedback when I buy, usually to see if dispatch times are mentioned, and that is off putting. "stain was mentioned in ad, but thanks for the feedback", nothing wrong with that.