Cancelling Virgin media

redlea1

Hi,

I have moved address and would ideally like to continue my digital tv an V+ with Virgin but they cannot provide digital tv in my new area and they have offered to pass me onto their sister company who can offer ome sort of freeview which I do not want.

As Virgin are unable to provide the services I received at my previous address would I still have to pay to cancel my contract with them? I have looked at their T&C's but I cannot find anything about this.

Thanks

spike7451

It's here;

http://shop.virginmedia.com/the-legal-stuff/terms-and-conditions-for-cable-services.html#ending

J Ending these agreements

For services other than premium television services, either Virgin Media Ltd or you may end these agreements at any time (including during or at the end of any minimum period) by giving the other 30 days' notice. You must pay any charges (including usage charges and line rental) up to the end of that 30-day notice period. You may also have to pay an early disconnection fee if your services end within the relevant minimum period as set out in paragraph J2.
If you end one or more services (other than premium television services) during the minimum period for such services (other than in the circumstances outlined in section K or paragraph J5), or if you break these agreements and Virgin Media Ltd, Virgin Media Entertainment and/or Virgin Media Payments ends these agreements under section L (including for non-payment of charges) within the minimum period applicable to those services, you must immediately pay (to Virgin Media Payments) an early disconnection fee in respect of each cancelled service by way of compensation to us for ending those services early. You can find details of these charges on the Virgin Media Ltd website. The early disconnection fee will not be more than the charges you would have paid for your chosen services for the remainder of the minimum period less any costs we save, including the cost of no longer providing you with those services.
For premium television services, either Virgin Media Entertainment or you may end the agreement for premium television services at any time after the end of the minimum period for premium television services. If you wish to end the agreement for premium television services before the end of the minimum period, you will be charged the monthly charge that you would have paid for the rest of the minimum period for premium television services.
If you choose to cancel your television services with Virgin Media Ltd and/or Virgin Media Ltd terminates your television services in accordance with these terms and conditions, Virgin Media Entertainment shall be entitled to terminate its agreement with you for premium television services at the same time (whether you have chosen to do so or not).
If Virgin Media Ltd, Virgin Media Entertainment and/or Virgin Media Payments:
a. increase their respective charges under these agreements;
b. make significant changes to the services so the services you are entitled to receive in return for the charges you pay are significantly altered or reduced; or
c. make significant changes to the terms and conditions of these agreements (including the other legal stuff),

Don't forget you have to return the Cable TV Boxes & Broadband modems or you may be charged up to £250 per item.(section E Paragraph 4 in the above link)

macman

Moving house does not void your contract. VM do not guarantee 100% coverage, so you'll have to pay the ETC.