Moving home with BT is becoming the bane of my life

sonyhamster

Ok, to provide a bit of a background to the story, this is what's happened:

I recently moved house on the 7th April - rung BT from the apartment to get move my line from my old house to the new apartment...

Got the order and broadband both due to be activated on the 18th... Because I was cancelling within 14 days (as I wanted to take the earliest possible date), I had to pay a cancellation charge for the line rental per day remaining outside the 14 day notice period...

On the 18th... had no router as promised and rung to ask what was going on.. Now I was told that my line was due to be activated on the day however my broadband was actually due to be activated on the 26th.. Obviously not very happy.

On the 19th I received a call to say that my order had been cancelled - WHAT!? They couldn't give me a straight answer and said that it was cancelled by a 'technical glitch'.

After three more calls, 30mins each (since no one could tell me what was going on), I had to call this morning only to find that the original operator had placed the order to the wrong address!

Heinz

Bearing in mind they have to queue with a plethora of other providers for Openreach engineers' time, you received a very quick response from BT (11 days for a line and broadband 8 days later) - but it was spoiled by an error by one of their sales personnel.

sonyhamster

The point is that they promised me that it would be both activated on the 18th - had I known, I would of made other arrangements...
All sorted now, however it does mean that I have to sit in one day to wait for one of their engineers - unbelievably, despite having a working phone line with a phone number, their 'system' can't find it...

And because the computer said 'no', I have to sit whilst an engineer comes to say - yes there's one in the house... So yes - on the 6th May, I will of gone a whole month without any broadband or telephone line...

Heinz

sonyhamster wrote: »

The point is that they promised me that it would be both activated on the 18th - had I known, I would of made other arrangements...
All sorted now, however it does mean that I have to sit in one day to wait for one of their engineers - unbelievably, despite having a working phone line with a phone number, their 'system' can't find it.

With whom would you have organised it? They all have to use Openreach, so it wouldn't have been any quicker.

Have you told them the phone number? Dial 17070 to hear it.

sonyhamster

Heinz wrote: »

With whom would you have organised it? They all have to use Openreach, so it wouldn't have been any quicker.

Have you told them the phone number? Dial 17070 to hear it.

Think I might know the problem - 17070 doesn't work (it looks like the previous owner had a Virgin line stuck in)...

Gave BT the number and they couldn't do anything with it - hence why they have to come around to link us up...

The only thing is, would that mean that I would have a new box etc put in? Or does that simply mean the existing Virgin line is switched to BT?

Sorry, might sound like a stupid question, but I'm really not that experienced when it comes to phone lines!

Heinz

If it's Virgin cable they had, it's completely different technology from PSTN.

In any case, Openreach won't touch Virgin cable equipment so you'll have a new NTE5 master socket.

sonyhamster

Thanks Heinz - you must be a real oracle of telecoms!

Just to let you know, I've decided to go with Virgin - I've negotiated a great deal - Broadband, TV and Telephone for the price I negotiated with BT for broadband and Telephone alone!