AOL 'allegedly ' free 2 month trial - help needed!

Lally

I signed up for a 2 month free trial but noticed I have been charged a month early. I called to explain this and was told they couldnt refund it but would credit my account with 15.99 thereby giving me a free month for the 3rd month.
I am getting BT broadband connected on Saturday so that is no use to me and I would like the money back. I will call to officially cancel once the broadband is connected. I still have a copy of the CD which states on the cover that I would get 2 free months, and called back again once I located this but was told the same thing. So as this was an error on AOLs part I should get that money back.
What can I do?

Xbigman

Its no help but I recall a similar problem with freeserve years ago. I signed up for a free month only to see payments start immediately. I was then told the second month was free, not the first. :eek:
Regards


X

rushnowt

Dont know if its any use but I would contact your bank and explain what has happened, im sure under the terms and conditions of DD's if you have been charged incorrectly you are entitled to a refund.

HTH

xela_17

If it says nothing in teh terms and conditions about the 3rd month being free and not the second, then it is AOl who are in the wrong and you are entitled to a refund. Give them a ring, explain that after expereincing their free trial and one of their competitors (BT) you are going with the competitor and demand your money back. They really have no excuse not to give it to you.

Lally

Thanks guys I will let you know if i have any success.

The offer def said 2 months free but when I phoned they said I was down for 1 month only so there is a mistake somewhere

Looking forward to Broadband!

Lally

Idiots!

Dear Sir/Madam,

Thank you for your query today. We are always more than happy to help with any problems that might arise.

As you have been offered a free month it is not possible for us the give you a refund for the same. We suggest that you cancel your account once you have used up the credit on your account.

If you still wish to discuss this matter further, may we request that you contact our Customer Service department on Freephone 0800 376 5432 . A representative will be happy to deal with this for you.

The Call Centre is open Monday to Sunday, 0800am to midnight.

Please note that for security verification, to allow us to change any account details or release any specific account information we must request to speak to the owner of the AOL Account (this will be the person noted on our records as paying for the account) and you may be requested to confirm the last 4 digits of your current payment method.

We thank you in advance for your patience in this matter.

Kind Regards,

AOL UK Member Services.