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Sky never closed my old account and owe me 2 years worth of subscription
Comments
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I guess I could send a letter to both the customer dept. AND the MD? (making sure that I let the customer dept. know that a copy has gone to the MD, of course). My bank are sending me statements (at a charge of a fiver) for every month that i've been paying Sky twice in the same month so I would hope that will help my cause. It just seems so improbable that they can't find my old account via my address. They wanted me to give them my old account number or my old viewing card number (like i'm still going to have that lying around!) Forever may have been an overstatement, but I would like to get this sorted within the next ten weeks for a number of reasons. I fear that may be optimistic somewhat.
They did say to send a letter to that address but I just had a vision of letters being ignored/thrown away/"lost" ect and nobody ever getting back to me. After all, i've spent three days being told people would call me back/e-mail me and not getting anything back whatsoever.0 -
I dont understand why you cant get the money back initially from the direct debit gauruntee? (sp) write a letter sent recorded to sky at the same time explaining the issue and stating if they take the money again you will start a claim in the county court with moneyclaim online.0
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I guess I could send a letter to both the customer dept. AND the MD? (making sure that I let the customer dept. know that a copy has gone to the MD, of course). My bank are sending me statements (at a charge of a fiver) for every month that i've been paying Sky twice in the same month so I would hope that will help my cause. It just seems so improbable that they can't find my old account via my address. They wanted me to give them my old account number or my old viewing card number (like i'm still going to have that lying around!) Forever may have been an overstatement, but I would like to get this sorted within the next ten weeks for a number of reasons. I fear that may be optimistic somewhat.
They did say to send a letter to that address but I just had a vision of letters being ignored/thrown away/"lost" ect and nobody ever getting back to me. After all, i've spent three days being told people would call me back/e-mail me and not getting anything back whatsoever.
You need to start being more proactive (or from Sky's point of view - bloody annoying)
Phone them up and explain the situation (Yes I know you have done this.)
They will probably say they will call you back.
Tell them not to bother you will call them in one hour, who should you ask for.
Call back in one hour.
Keep badgering them.
You must drive this do not think that your predicament matters to them, it does not.0 -
Kurtis_Blue wrote: »I dont understand why you cant get the money back initially from the direct debit gauruntee? (sp) write a letter sent recorded to sky at the same time explaining the issue and stating if they take the money again you will start a claim in the county court with moneyclaim online.
They said that because of the amount, they'd need permission from Sky & that Sky would have to ring their payment clearing services number to "ok" it. Sky would obviously have no reason to want to do that as they cannot find my old account. As far as Sky are concerened, I could just be lying (and one or two of their call centre staff have almost as good as said I am).0 -
You need to start being more proactive (or from Sky's point of view - bloody annoying)
Phone them up and explain the situation (Yes I know you have done this.)
They will probably say they will call you back.
Tell them not to bother you will call them in one hour, who should you ask for.
Call back in one hour.
Keep badgering them.
You must drive this do not think that your predicament matters to them, it does not.
Oh I know - I used to work in a call centre!
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You need to start being more proactive (or from Sky's point of view - bloody annoying)
Phone them up and explain the situation (Yes I know you have done this.)
They will probably say they will call you back.
Tell them not to bother you will call them in one hour, who should you ask for.
Call back in one hour.
Keep badgering them.
You must drive this do not think that your predicament matters to them, it does not.
Maybe i'm being dopey here, but I don't see what else I can say to them. Every conversation goes the same. "we can't find your old account and therefore can't help you". Where do I go from that?!0 -
Maybe i'm being dopey here, but I don't see what else I can say to them. Every conversation goes the same. "we can't find your old account and therefore can't help you". Where do I go from that?!
Ask to speak to the next person in the chain of command.
Keep at them
(these are the hoops that you need to jump through sadly)
Mention that you are appalled at the service you are receiving from them and that you have emailed the MD. In fact mention that at every opportunity.
Make sure you always have the initiative. Get peoples names, direct dial numbers and keep at them.
This will undoubtedly take a wee while to sort but take control.
Your money, your incentive to get it sorted.
EDIT - and good luck.0 -
They said that because of the amount, they'd need permission from Sky & that Sky would have to ring their payment clearing services number to "ok" it. Sky would obviously have no reason to want to do that as they cannot find my old account. As far as Sky are concerened, I could just be lying (and one or two of their call centre staff have almost as good as said I am).
So there is a known process you have to go through that will lead to someone looking into this issue under the DD gauruntee process, but you have chosen not to? The contact your bank has with Sky will be able to follow your money and connect this with a purchase, if they cannot do this you will get your money back.
You need to go through the processes so that when you take them to county court you can show you have taken reasonable steps.0
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