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Is postage refunded?

Rikki
Rikki Posts: 21,625 Forumite
in Ebay, auctions, car boot sales, post & parcels
I have sent an item back to an eBay seller. (Business seller with eBay shop.)

Do they refund the item price only?

Do they refund the item price plus original postage?



I understand I cover the return traceable postage. I don't understand what return refund to expect.
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«1

Comments

  • sequence
    sequence Posts: 1,877 Forumite
    You are entitled to your original payment refunded in full. The seller can't make any deductions.
  • lovinituk
    lovinituk Posts: 5,711 Forumite
    First Post Combo Breaker
    If they haven't specifically stated in their terms that you must pay for the return postage, they are obliged to pay that too... however it would be near impossible to force them to pay it if they decided not to.
  • Rikki
    Rikki Posts: 21,625 Forumite
    edited 31 March 2011 at 1:06PM
    I have just reread the e-mail when I requested the return and refund.

    They have said "I can only refund for the item not for any of the postage"


    EDIT:    Parcel has been signed for so I will wait and see.
    £2 Coins Savings Club 2012 is £4 :).............................NCFC member No: 00005.........

    ......................................................................TCNC member No: 00008
    NPFM 21
  • soolin
    soolin Posts: 72,746 Ambassador
    I'm a Volunteer Ambassador First Post Name Dropper Photogenic
    If you don't get a full refund just put in a claim with paypal
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    First Anniversary Photogenic First Post Name Dropper
    If you need more help, then come back here first.
  • Rikki
    Rikki Posts: 21,625 Forumite
    The seller has issued a partial refund. No postage but they have refunded the item plus £0.55p .
    What do I do next?
    £2 Coins Savings Club 2012 is £4 :).............................NCFC member No: 00005.........

    ......................................................................TCNC member No: 00008
    NPFM 21
  • clarkey3262
    clarkey3262 Posts: 203 Forumite
    First Anniversary Combo Breaker First Post
    Open a dispute with paypal for item not as described, and follow the instructions to make a full claim and ensure the tracking you have shows delivery and enter it into the dispute.
  • Rikki
    Rikki Posts: 21,625 Forumite
    clarkey3262 wrote: »
    Open a dispute with paypal for item not as described, and follow the instructions to make a full claim and ensure the tracking you have shows delivery and enter it into the dispute.

    Would I not be better off asking the seller to explain the refund first?

    I don't understand why they have added £0.55p to the refunded item price.
    £2 Coins Savings Club 2012 is £4 :).............................NCFC member No: 00005.........

    ......................................................................TCNC member No: 00008
    NPFM 21
  • alx2010
    alx2010 Posts: 377 Forumite
    First Anniversary Combo Breaker First Post
    Can i ask why you are returning the item? was it not as you expected?
  • clarkey3262
    clarkey3262 Posts: 203 Forumite
    First Anniversary Combo Breaker First Post
    Did they refund the item price plus the original postage? If not then open a claim simple as that. If they added 55p to the FULL original transaction then leave it at that
This discussion has been closed.
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