seller delaying in ebay resolution

bargainbunny

Hi I bought some bedding of ebay and this was almost 2 months ago.. the seller said they posted them 3weeks after i paid.. which was when i contacted them.. had no reply.
So I opened item not rec.. then they said where they posted.. how much etc.. and I have to claim from royal mail..
I have said they should claim as tbh I dont have the time to go to post office and I dont have any of the details etc.. they said they send me receipt etc..:mad:

Question I have is how long do I have to wait?
I want my refund now not 16th April which is when case closes.. only option I see is close case..
This seller is delibaretly delaying..
any advice?

soolin

Have you opened a full INR claim and escalated it as if so that shouldn't still be open after all this time as seller get sonly 10 days to prove delivery.

Where did you open the claim, ebay or paypal and what does it actually say? I have a fear here that you have not escalated it and may be running out of time to do so.

adouglasmhor

He has to refund you, then he can claim from royal mail. You didn't send it you have no claim against royal mail.

bargainbunny

soolin wrote: »

Have you opened a full INR claim and escalated it as if so that shouldn't still be open after all this time as seller get sonly 10 days to prove delivery.

Where did you open the claim, ebay or paypal and what does it actually say? I have a fear here that you have not escalated it and may be running out of time to do so.

hi it says this.. prior to this i had gone through seller but just said what they are now..


Case open: Work it out

Please wait for the seller to respond.
You can also:
Add a message to the seller, or close this case if you are satisfied.
The case will automatically be closed on 16 Apr, 2011.
You have responded to the seller. 09 Mar, 2011 at 14:14
Your message to the seller:
"I just want a refund please.. you can claim from royal mail"
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The seller has responded to your case with delivery information. 09 Mar, 2011 at 14:09
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You have responded to the seller. 09 Mar, 2011 at 14:06
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The seller has responded to your case with delivery information. 09 Mar, 2011 at 13:45
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You have responded to the seller. 09 Mar, 2011 at 13:16
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You have responded to the seller. 05 Mar, 2011 at 14:41
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You have responded to the seller. 05 Mar, 2011 at 14:27
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The seller has responded to your case with other solution. 05 Mar, 2011 at 14:19
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You have responded to the seller. 05 Mar, 2011 at 13:55
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You have responded to the seller. 02 Mar, 2011 at 10:19
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The seller has responded to your case with delivery information. 02 Mar, 2011 at 08:48
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The seller will issue you a full refund of £9.99 through PayPal. 02 Mar, 2011 at 08:47
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Customer Support has opened a case for you.The seller has 10 days to respond.

Seller's note:
"your item was sent on 17/2/2022at 16.48 hrs from street lane post office in Leeds it was 2.1 kg in weight and send standard prcel - and when you first contacted a reply was sent to that effect however it is not the first time that replies dont get to its destination ... your item was sent later than usual due to urgent hospitilisation i can fax the royal mail receipt if you want ...paid £7.06 for the parcel more than listed amount. so your parcel is with them ""

this is all they keep saying.

soolin

The seller has responded to your case with delivery information. 02 Mar, 2011 at 08:48
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The seller will issue you a full refund of £9.99 through PayPal. 02 Mar, 2011 at 08:47
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Customer Support has opened a case for you.The seller has 10 days to respond.

What was the dleivery info that seller provided on the 2nd March?

On what date did customer services open the dispute? )as per last line of cut and paste)

bargainbunny

soolin wrote: »

What was the dleivery info that seller provided on the 2nd March?

On what date did customer services open the dispute? )as per last line of cut and paste)

your item was sent on 17/2/2022at 16.48 hrs from street lane post office in Leeds it was 2.1 kg in weight and send standard prcel - and when you first contacted a reply was sent to that effect however it is not the first time that replies dont get to its destination ... your item was sent later than usual due to urgent hospitilisation i can fax the royal mail receipt if you want ...paid £7.06 for the parcel more than listed amount. so your parcel is with them "'

The seller will issue you a full refund of £9.99 through PayPal. 02 Mar, 2011 at 08:47
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Customer Support has opened a case for you.The seller has 10 days to respond. 02 Mar, 2011 at 02:19

bargainbunny

Contacted them initally on 15th feb.. but they didnt reply til 2nd march
so i think they delibratly delaying now..

Crowqueen

the seller said they posted them 3weeks after i paid.

Flipping heck!

Bargain - have you checked your Paypal account? If the refund was issued on 2 March as that appears to say, then it should be on its way back to your account by now.