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item not received, ebay or paypal claim?

Hi, bought a wii controler on ebay recently, hasnt arrived and starting to get that funny feeling thats it not gong to, should i start an ebay or paypal claim, is there a benefit to either of these? And how long would you wait before commencing claim,seller seems to be in china and is a buisness but promised that all orders dispatched from uk stock. Thanks

Comments

  • If you have contacted the seller and there is no joy yet with the parcel, then your easiest option is a Paypal claim. But ensure it doesn't divert you to Ebay.
  • Camorra
    Camorra Posts: 23 Forumite
    Tenth Anniversary 10 Posts Photogenic Combo Breaker
    Try and sort it out with the seller first. If you get no joy, then open a Paypal claim.

    Many people go straight to Paypal before contact the seller. However, this is the wrong way to go about things.
  • 1jim
    1jim Posts: 2,682 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    contacted seller a few times and they keep saying that should arrive soon, to check post office, and when I asked if they could send another one out the reply said thanks for being patient and "hope you receive early" on the other hand I can see the other side and I wouldnt want to send another one out incase the customer was the scammer
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