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Alliance & Leicester - Waived Fees

Hi

Just wanted to share that I accidentally went over drawn on my OD limit on my current account in January. One DD was paid making me a couple of pounds overdrawn and another was returned unpaid - taken a few days later when the funds were available. For each of these I had notice I was being charged £25 plus £15 for being OD for 3 days. As soon as I realised, I transferred funds to cover it. This happened because my credit card bill was late because of the bad weather but really I accept it is up to me to be on top of it.

Anyway, I emailed A&L to explain it is a one off and won't happen again and they have waived the £65 fee :j

If you don't ask, you don't get - and I will be more careful if future! Hope this helps someone.
'Life isn't about waiting for the storm to pass, it's about learning to dance in the rain'

Comments

  • ses6jwg
    ses6jwg Posts: 5,381 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Not sure about call centres, but branches have the discretion to refund/ waive charges if the customer has gone less than £9.99 overdrawn and they have not done it before.
  • I have been in contact with them after they charged my son £93 for going overdrawn by £8.70. It was a mistake and they didn't send any letters or statements. I am not impressed. All they said was if you are having trouble managing your finances call this number. Not very helpful. I have emailed back again but am concerned that my 19yr old may get a bad credit rating.
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