sky tv going in circles

chezone

hi can anyone let me know where i stand? i signed up for a sky 'bundle' end of november 2010,i was told that tv would be installed on the 3rd which it was and phone and broadband would follow on the 17th,i rang to confirm this the day before as no letter was received,they then told me it, was being installed on the 21st as i couldnt get time off work i said it wasnt possible,the next date they gave was the 28th of jan,after telling them i would be without phone or internet for 7 weeks that was ridiculous!! they then gave me the 17th i reluctantly agreed,day before i ang again,they told me i was booked in for 21st(today)!!after another phonecall they are now saying its the 28th!!plus another 2 weeks before broadband activated!!ive had enough of these idiots and wondered were i stand with rights to cancel??

sweep9

Stand where you are...

Sky are at the mercy of BT Openreach for phone / broadband installations as are all other telephone providers. The equipment at the exchange is probably Skys but the service and installation is carried out by BTO as they are the only people allowed in the exchanges.

If you cancelled and changed to a different provider, you'd have the same or longer wait. A nice e-mail to the chairman of Sky venting the poor communication and service would be an idea here but I wouldn't hold out much.

chezone

ok thankyou,just annoying when theres nothing you can do about it without losing money and they know it!

lou040169

The same happenned to me. I originally went with BT but changed my mind as Sky had a better phone deal. The advisor at Sky informed me he would cancel the BT contract and i believed him, this never happenned and now im fighting with BT to get out of a 2 yr contract.
Sky installed the tv within a week, the internet and phone a mth later on 28th Jan. I happenned to ring sky on the am of 28th to make sure all was going to plan, i was livid to find out its going to be another mth! no phone call no letter telling me nothing and to make it worse i had taken the day off.
Its been an absolute nightmare, no phone or internet for nearly 2 mths with 4 children driving me nuts and using a dongle that works when it feels like it.