Miss soled HD from sales man :(

walyazbil

Can any1 help me, I signed up with sky in my town center, I then find out that the man that sold it to me had phoned threw that I wanted HD, I don't even have a HDtv. After many times of phoning sky to complain and getting phobed off , someone gave me the address of head office and told me 2 send them a letter and a copy of my receipt. I sent them a the receipt and a letter asking that they cancel the HD and not to worry about the £60 that I had paid for it over the months just let me keep the recording box. Weeks later I received a cancellation notice of the HD with a fee of £45. Its like no 1 is listening and there is no phone number for head office and no complaints department!:mad: It just does not seem fair, Its like booking a holiday to turkey, then receiving tickets 2 Blackpool then being told you have 2 pay more if u want to change it! I feels so angry. What can I do?

Inner_Zone

"Miss soled HD from sales man "

You bought a Sky box from man in a shoe shop?

Anyway, Sky are only proving HD boxes now, which also work fine on non HD TV's, so I can't see what the issue is.

Trow

The issue is the £10 per month subscription to the HD channels.

Although it seems a bit odd that it has taken you 6 months to realise?

You would have had a cooling off period when they sent you through the original info, but I'm afraid you may be too late now.

But someone else might have better news for you, as I'm no expert.

Kurtis_Blue

Inner_Zone wrote: »

"Miss soled HD from sales man "

You bought a Sky box from man in a shoe shop?

Anyway, Sky are only proving HD boxes now, which also work fine on non HD TV's, so I can't see what the issue is.

Seems quite clear to me she is paying £10 a month which she did not agree to, not complicated at all, only unclear thing is why it took 6 months to notice.

Write a letter, make it clearer and more concise than your post here and spell check it, send it to sky by recorded post.

State what the issue is and what you wish to happen, ie the return of wrongly taken funds and cancellation of HD subscription, set a time scale of 14 days. after which start action here:

https://www.moneyclaim.gov.uk/web/mcol/welcome

Heinz

The HD subscription is £10.25/month now.

McCuddly

When I sold Sky door to door (although its the same on the stands) the procedure went like this:

Customer wants to sign up for sky.
Customer picks packages and informed of charges
A customer service checklist is filled out, This is important as this notes ALL the packages you are signing up to, such as knowledge, HD etc, phone & broadband etc etc with monthly charges and any up front payments.
The agent then phones the sky booking line on the freephone number
The booking agent takes the order off the sales agent, then double confirms with the customer, Asking the customer to tell them what theyre signing up to.
The payment is taken
Customer signs checklist

If you sign up from the door agent or the town centre agent, the process is the same, If you do not confirm exactly to the booking agent what youre signing up for then the sale will be classed as aborted.

Why didn't you notice this at the sign up time OP? Most of the time when this happens, the customer has been more obsessed with the £30 refundable deposit

Dave101t

i just cancelled my tv package, and on the bill there is now a 2.50 supplement for and i quote 'not having sky tv'! they didnt tell me about that!