Hotel charging me £175 for cracked window!

venace

hi all,

I stayed in a hotel (well abit more of a converted house) over new years. When shutting one of the windows, it fell shut from about 1 foot and caused a couple of the panels to crack, with one bit of glass flying onto the floor (about the size of finger).

We informed the woman on reception who didnt seem interested and said she would refer it to maintenance. Today I have received a bill of £175, for essentially closing a window and feel pretty aggrieved.

As the hotel can just take the money out of the account they consider the matter closed and have accused us of not telling them about it. Is there anything I can do? e.g. some sort of complaints service that I could at least threaten them with

Any help would be much appreciated.

bradders33

Hm, this sounds a bit suss.

Try asking a lawyer for some advice..

Found a few sites that let you ask a question for free.

http://www.legal-zone.co.uk/free-legal-advice-form
http://www.kslaw.co.uk/site/contact/ask_a_legal_question_form.html

Good luck, let us know what they say.

Mark_Hewitt

Such matters should be resolved with the hotels own insurance!