We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
Don't change your currency here!!
viet129
Posts: 2 Newbie
Do not use a company called The Changegroup Corporation.
We found their website from here, as having the best rates. We paid approx £400 for Euros for our travel last weekend. They took our order and then sent an email saying our order was cancelled as they had been 'advised' not to proceed. We had no explanation as to why. There was enough money in the bank account.
It's now been 14 days and they have still not refunded our money. I have emailed them 4 times and had no reply. Every time I called it was busy. At last I got through to them and they told me it was not them but a company they deal with that processes payments.
Apparently they 'forgot' to issue the refund. They promised we would get the refund but still nothing.
We still hope the refund might go through in the next few days but if not, it means a trip to the small claims court I guess. :mad:
We found their website from here, as having the best rates. We paid approx £400 for Euros for our travel last weekend. They took our order and then sent an email saying our order was cancelled as they had been 'advised' not to proceed. We had no explanation as to why. There was enough money in the bank account.
It's now been 14 days and they have still not refunded our money. I have emailed them 4 times and had no reply. Every time I called it was busy. At last I got through to them and they told me it was not them but a company they deal with that processes payments.
Apparently they 'forgot' to issue the refund. They promised we would get the refund but still nothing.
We still hope the refund might go through in the next few days but if not, it means a trip to the small claims court I guess. :mad:
0
Comments
-
where did u get the website reccomendation from? MSE?[FONT="]I used to be a Travel Agent [/FONT]Used to be a travel agent for 23 Years, but now out of the industry. However I will help with what i can.0
-
There on on here as a trusted source....0
This discussion has been closed.
Categories
- All Categories
- 347.2K Banking & Borrowing
- 251.6K Reduce Debt & Boost Income
- 451.8K Spending & Discounts
- 239.4K Work, Benefits & Business
- 615.3K Mortgages, Homes & Bills
- 175.1K Life & Family
- 252.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 15.1K Coronavirus Support Boards