Debenhams Mastercard Problem

george682

Hi,

My wife has a Debenhams Mastercard which she clears every month.

She made 4 attempts to buy shoes online but her card was declined.

She rang customer services on 0871 522 5050 entering her account number but it wasn't recognised, she then rang again, this time entering her card number it wasn't recognised.

Who does she contact and how.

Regards,

George

redpete

You could use 020 8181 0000 for Santander cards instead for a start - free if you get free national calls.

Press # when you're asked for card or account number, on the third time you'll get other options and probably connected through to a real operator.

george682

Thank you, I will give that number a go on Monday.

george682

I rang 0871 522 5050 entered the account number and got the followig along with music.
"All our associates are busy at the moment, please stay on the line and we will be with you shortly"

I rang twice and stayed on the line for 25 minutes each time, and each time after 25 minutes I was cut off:mad:

I rang 020 8181 0000 entered the account number and got through to India.
The Indian Lady said that the card had a technical problem and that when it is declined in a shop that I was to get the shop to ring Santander and they would verify that the payment should go ahead.
I said that I would not do that and she said that the technical fault should be fixed in 5 to 7 days.

What is the santander post address for cancelling cards?

hippey

My collegue had a very similar problem, we did get to the bottom of it and found that the BIN is fairly new and therefore not always recognised by retailers, more often than not online.

Not a lot you can do it is actually the retailers problem as it's due to their system not recognising the first 6 digits of the card. Not a lot Santander can do for you on this one, personally I would moved issuers anyway!

george682

Thanks for that hippey. Will definately move. :beer: