Fitness First price 'discount'

nickster1970

Hello all,

I'm just wondering if anybody is in the same situation as me regarding Fitness First. I have been on a Manager Special package over the past year, paying £26.95 a month, and I received a letter yesterday saying that they are 'reviewing and standardising prices' (in other words, raising them). As a loyal member, however, I will be getting a discount of 5%, which means that my membership is going up by over 33% to £36.05 a month.

I have just been on the phone to one of their operatives who keeps insisting on telling me that my price is going down, but sounds like so much corporate nonsense to me.

Has anybody else been offered this generous discount of a £9 a month price rise, and is anybody aware of any ways to get around it, short of cancelling the contract? Lastly, to whom should I write in the company to complain about this? I'm burning calories apace fuming over this...

Many thanks for any help!

nickster1970

jenniewb

Can't help you with who to write to but I'd just look into the company and aim for the highest manager or director you can find once you have spoken to your own manager- it would make sense that if he/she gave you the offer originally, they could have the same power to repeat the same.

But I do think your lucky with a £9 increase- last year I was at LA Fitness. I ended there as my membership was going to increase by over 50% (from £45 to £70). I wasn't really happy at the gym anyway but that just really got to me- they weren't even saying how they were justifying that price as it was no different from how it was before! Had I been angry enough and wanted to stay though, I'd have written about my dissatisfaction to the company head office, no manager inbetween I'd aim for the sky- probably not the best way of going about it though! Work your way up seems better- just keep a letter to reprint out!